UCL Career Frameworks


Programme Administration - grade 6

Example job roles: Programme Administration

Level:    Developing/Skilled


Activities and responsibilities likely to be required when working at this level

  • Supporting the effective delivery of education
  • Coordinating the response and resolution to student programme-related issues, keeping your manager informed as to potential difficulties or problems
  • Understanding and ensuring adherence to UCL policies and academic regulations, and their application to programme administration
  • Understanding when to upwardly refer complex cases
  • Liaise with other departments, services and external institutions in relation to the delivery of education, including supporting timetabling, organising/allocating seminar groups, organising events (such as field trips, clinical placements and industrial placements)
  • Providing information for organisation around assessments (including arranging marking and inputting of marks)
  • Collecting key student data for reporting purposes (e.g. attendance monitoring)
  • Where we deal with Postgraduate Research students managing the arrangements around upgrades, exams, awards and monitoring progress
  • Prioritising and managing own workload; carry out routine administration and servicing committees
  • Use of IT systems related to the delivery of the programme (e.g. Moodle, CMIS and Portico).

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Find an opportunity to support the collection of relevant data (e.g. timetable information)
  • Assist in the organisation of departmental events
  • Work with colleagues to coordinate efforts in a particular task (e.g. timetabling).

Learning from others  

  • Participate in established teaching and learning forums and communities (e.g. TA Forum and Conference, InEDITA).

Formal learning

  • Procurement package for placing orders and raising POs e.g. MyFinance
  • Timetabling package e.g. CMIS, Portico, student record system e.g. SITS
  • Virtual Learning Environment e.g. Moodle
  • Minutetaking, committee servicing
  • Content management system e.g. Drupal

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Writing and reporting

  • Writing correctly.
  • Writing clearly and fluently.
  • Writing in an expressive and engaging style.
  • Targeting communication.

Developing results and setting customer expectations

  • Focusing on customer needs and satisfaction.
  • Setting high standards for quality.
  • Monitoring and maintaining quality.
  • Working systematically.
  • Managing quality processes.
  • Maintaining productivity levels.
  • Driving projects to success.

Following instructions and procedures

  • Following directions.
  • Following procedures.
  • Time keeping and attending.
  • Demonstrating commitment.
  • Showing awareness of safety issues.
  • Complying with legal obligations.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website

Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.