Programme Administration - grade 7

Experiences

Activities and responsibilities likely to be required when working at this level

• Supporting the delivery of either a large complex programme and/or multiple programmes
• Can include providing line management/supervisory support for teams, acting as a point of escalation
• Ensuring the quality of the service being delivered and adherence to best practice
• Building and maintaining effective professional relationships with senior academic colleagues, particularly in relation to teaching delivery, and with external contributors to the programme as necessary
• Thorough understanding of regulation and legislation within and outside of UCL, and being able to apply and communicate appropriately
• Skilled user of IT programme systems (e.g. Moodle, CMIS and Portico); drafting and designing programme-related procedures and policies
• Carrying out and supervising a variety of activities in the support and planning for programmes including providing information for timetabling, servicing committees, organising/allocating seminar groups, organising events (such as field trips, clinical placements and industrial placements)
• Organising student ambassadors to assist with open days; organisation around assessments (including arranging marking and inputting of marks)
• Overseeing the collection of key student data (e.g. attendance monitoring) and managing the engagement monitoring process for compliance purposes
• Liaise with the programme director and other senior staff to support QA processes e.g. Annual Status of Education Report (ASER), academic review, gathering and sharing programme and module information and participating in the student load exercise
• Where we deal with Postgraduate Research students overseeing the arrangements around upgrades, exams and awards, and managing the monitoring process.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Supervising or leading a small project (e.g. developing a SOP)
• Developing an in depth understanding of HE
• Learning by applying regulations to specific cases
• Becoming familiar with Faculty or department-associated discipline.

Learning from others  

• Observe and learn from colleagues modelling good management of difficult student cases
• Seek out an experienced mentor for guidance
• Join and participate in networks.

Formal learning

• Recruitment/interview training including systems (e.g. Rome)
• Appraisal training
• Student records system – advanced use (e.g. exam boards)
• Online recruitment systems
• Training in finance (e.g. MyFinance).

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Relating and networking

• Building rapport.
• Networking.
• Relating across levels.
• Managing conflict.
• Using humour.

Planning and organising

• Setting objectives.
• Planning.
• Managing time.
• Managing resources.
• Monitoring progress.

Leading and supervising

• Providing direction and co-ordinating action.
• Supervising and monitoring behaviour.
• Coaching.
• Delegating.
• Empowering staff.
• Motivating others.
• Developing staff.
• Identifying and recruiting talent.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website.