UCL Career Frameworks


Internal communications - grade 9

Example job roles: Senior Communications Manager, Head of Communications.

Level:    Senior


Activities and responsibilities likely to be required when working at this level

  • Set and direct internal comms strategy (based on departemnt and institutional strategy)
  • Guide senior leadership teams and provide expert input on comms matters, including institutional risk, reputational issues or crisises
  • Manage complex large change projects and programmes
  • Network with other senior colleagues
  • Leading and developing teams
  • Taking an institutional view in decision making
  • Managing large budgets.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Build experience of major change projects
  • Getting involved with crisis communication and institutional risk response teams
  • Enhance commercial and financial awareness.

Learning from others  

  • Network with senior colleagues across UCL and across other institutions
  • Extensive knowledge of the comms landscape inside and outside of the HE sector

Formal learning

  • Leadership training
  • Crisis Communications training;
  • postgraduate qualification in communications (FCIM,FCIPR).

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Persuading and influencing

  • Making an impact.
  • Shaping conversations.
  • Appealing to emotions.
  • Promoting ideas.
  • Negotiating and gaining agreement.
  • Dealing with political issues.

Entrepreneurial and commercial thinking

  • Monitoring markets and competitors.
  • Identifying business opportunities.
  • Demonstrating financial awareness.
  • Controlling costs.
  • Keeping aware of organisational issues.

Writing and reporting

  • Writing correctly.
  • Writing clearly and fluently.
  • Writing in an expressive and engaging style.
  • Targeting communication.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website

Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.