UCL Career Frameworks


Internal communications - grade 5/6

Example job roles: Communications Assistant, Communications Officer

Level:    Developing/Skilled


Activities and responsibilities likely to be required when working at this level

  • Draft copy, under the guidance of more senior comms staff
  • Assist with the production of newsletters
  • Write/draft copy
  • Update webpages and/or intranet
  • Using digital communication channels
  • Organise general team support

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Hone writing, and proofreading skills
  • proofreading sharing key messages on digital channels
  • Read and recall UCL values, brand, house style etc
  • Develop basic skills in design/graphics software e.g. Adobe or free online resources (dependent on channels)
  • Writing for the web/ different channels.

Learning from others  

  • Attend Community of Practice and Communications Forum sessions to learn from more experienced colleagues
  • Observe best digital practice across web
  • being proactive in seeking out opportunities to support comms across your area.

Formal learning

  • E-newsletter training session (external or internal provider)
  • Proofreading training
  • Website CMS training (internal UCL provider)
  • basic image editing in photoshop:Design/graphics software e.g. Adobe or free online resources (dependent on channels).

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Writing and reporting

  • Writing correctly.
  • Writing clearly and fluently.
  • Writing in an expressive and engaging style.
  • Targeting communication.

Following instructions and procedures

  • Following directions.
  • Following procedures.
  • Time keeping and attending.
  • Demonstrating commitment.
  • Showing awareness of safety issues.
  • Complying with legal obligations.

Developing results and setting customer expectations

  • Focusing on customer needs and satisfaction.
  • Setting high standards for quality.
  • Monitoring and maintaining quality.
  • Working systematically.
  • Managing quality processes.
  • Maintaining productivity levels.
  • Driving projects to success.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website

Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.