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UCL Career Frameworks

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Change and Delivery

The Change and Delivery careers family sits within the Information Technology practice area. An example career pathway could take you from Project Support Assistant to Senior Business Analysis.

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What is Change and Delivery

Change and Delivery is about executing on strategy, translating the big picture and objectives into something tangible and ensuring that valuable outcomes are delivered safely, frequently and iteratively into the hands of the users and stakeholders across UCL.  Those within Change and Delivery roles work cross-functionally with others across ISD and the broader University and foster an environment of collaboration and innovation across their teams.

People working in Change and Delivery are change champions and are passionate about driving through improvements. They have adaptable skillsets and aim to be a step ahead of the rest of their team to ensure delivery success. They are also advocates for promoting agile behaviours and principles and strive to coach and support others in adopting modern delivery techniques. This area is a broad and vibrant environment in which to learn and develop, offering varied work and opportunities to move and progress your career.

Work in this area at UCL includes business analysis, portfolio and delivery management at differing levels of complexity. At UCL a suite of methods and tools are used to enable the effective delivery of change.

Role Profiles 

Career case study

Hazel Crompton


Hazel Crompton

Portfolio Manager

Meet Hazel

Maria Carmen Fernandez


Maria Carmen Fernandez

Senior Project Manager

Meet Maria