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Library Services

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Getting help and contacting us

We're here to help. Below are details of who to contact for assistance.

New to UCL?

See our getting started guide for help with using the library and the services we offer.

General contact details

Our general contact details are:

  • E-mail: library@ucl.ac.uk
  • Twitter: @UCLLibraries
  • Telephone: 020 7679 7792 (internal 37792)
  • Post: UCL Library Services, UCL (University College London), Gower Street, London WC1E 6BT

Specific services:

When should you expect to hear back from us?

Please see our response times.

Enquiry Services

You can ask staff for help in person or by e-mailing any of our libraries. For in depth research help, ask to speak to one of our specialist librarians who may be in offices, or at dedicated desks in some of our libraries.

LibrarySkills @ UCL

We provide face-to-face and online training and support for your library skills and information literacy development. See our LibrarySkills@UCL web pages or e-mail LibrarySkills@UCL.

Feedback

We'd love to hear from you. Please let us know what you think about the services we provide - we welcome any suggestions for improvement:

Complaints

If we've got something really wrong and you'd like to make a formal complaint, please go to our complaints page.