We're here to help. Below are details of who to contact for assistance.
New to UCL?
See our getting started guide for help with using the library and the services we offer.
General contact details
Our general contact details are:
- E-mail: email@example.com
- Twitter: @UCLLibraries
- Telephone: 020 7679 7792 (internal 37792)
- Post: UCL Library Services, UCL (University College London), Gower Street, London WC1E 6BT
- Assistance with accessing UCL e-resources
- For information about borrowing, renewing or reserving books please e-mail firstname.lastname@example.org
- Please send enquiries about accessing our libraries to email@example.com
- For information about UCL Special Collections please e-mail firstname.lastname@example.org or telephone 020 7679 7827
- UCL Records Office can be contacted via email@example.com
- Our Interlending & Document Supply Team can be contacted via firstname.lastname@example.org
- Requests for location filming and photography
When should you expect to hear back from us?
Please see our response times.
You can ask staff for help in person or by e-mailing any of our libraries. For in depth research help, ask to speak to one of our specialist librarians who may be in offices, or at dedicated desks in some of our libraries.
We'd love to hear from you. Please let us know what you think about the services we provide - we welcome any suggestions for improvement:
- Email us at email@example.com
- Follow us on Twitter and Facebook
If we've got something really wrong and you'd like to make a formal complaint, please go to our complaints page.