We're here to help. Below are details of who to contact for assistance.
New to UCL?
See our getting started guide for help with using the library and the services we offer.
General contact details
Our general contact details are:
- E-mail: firstname.lastname@example.org
- Twitter: @UCLLibraries
- Post: UCL Library Services, UCL (University College London), Gower Street, London WC1E 6BT
- Chat: Try our chat service
- Assistance with accessing UCL e-resources
- For information about borrowing, renewing or reserving books please e-mail email@example.com
- Please send enquiries about accessing our libraries to firstname.lastname@example.org
- For information about UCL Special Collections please e-mail email@example.com
- UCL Records Office can be contacted via firstname.lastname@example.org
- Our Interlending & Document Supply Team can be contacted via email@example.com
- Requests for location filming and photography
When should you expect to hear back from us?
Please see our response times.
You can ask staff for help in person or by e-mailing any of our libraries. For in depth research help, ask to speak to one of our specialist librarians who may be in offices, or at dedicated desks in some of our libraries.
LibrarySkills @ UCL
We'd love to hear from you. Please let us know what you think about the services we provide - we welcome any suggestions for improvement:
- Submit your feedback using our feedback form.
- Email us at firstname.lastname@example.org
- Follow us on Twitter and Facebook.
If we've got something really wrong and you'd like to make a formal complaint, please go to our complaints page.