UCL Queen Square Institute of Neurology


Document Delivery

Please note that Queen Square Library is closed until further notice due to the Covid-19 outbreak. Library staff are working from home and will continue to provide services remotely. Please contact us at neurolibrary@ucl.ac.uk..

For updates and more information about library services and support, please check the UCL Library Services web site


The Document Delivery and Interlibrary Loans service is offered to library users who require items not held by this library. 

Who can use this service?

This Document Delivery and Interlibrary Loans service is available to registered library users based in Queen Square and Wakefield Street: Institute of Neurology staff and students, National Hospital for Neurology and Neurosurgery staff, and UCL staff based in Queen Square.

For external libraries who would like us to supply an item as an Interlibrary Loan, please contact us at neurolibrary@ucl.ac.uk with details of your request. Please note there is a charge for this service; please include your BL account number which we will use for payment.

What types of document are available?

Our users can request photocopies of journal articles and book loans. We can also borrow on your behalf the whole issue of a journal from the British Library on condition that the issue is over 6 months old.

How do I make a request?

Requests must be made via an online form in UCL Explore; you will need to be logged into your library account. Please give as much detail as you can as this will help us to provide your request more quickly. Please see 'How much will it cost', below, for information on charges.

When will it arrive?

We aim to supply requests within one week, but cannot guarantee to do so as delivery speeds depend on our suppliers. We have arrangements with many libraries to ensure that we have access to a wide range of books and journals, and supply times vary depending on their work load. If we have not heard from the supplying library within 2 weeks, we will contact them about the request. Sometimes the item requested may already be on loan to another library, in which case we will be put on a waiting list. We will inform you if you will have to wait, and will give you the option of cancelling your request, where possible. 

How much will it cost?

Please see our library charges page for pricing information.  Payment (in cash or by cheque only) will be taken from you when you collect the item in person from the Queen Square Library.  Please contact us should you wish to discuss pre-payment.  

Locating the information yourself

Registered library users are able to visit other UCL libraries to borrow or photocopy items themselves. If you would like to check whether the book or journal you need is available at another UCL Library, check the library catalogue

You can link to external libraries' catalogues via our other libraries page (NB check the particular library's website to make sure that you will be allowed access to the Library before you visit). It is also worth checking our e-journals page, particularly if you are looking for a recent journal article.