XClose

UCL Queen Square Institute of Neurology

Home
Menu

Comments, Questions and Suggestions

Please help us to continually improve and develop our services by giving us feedback. Our responses will be displayed below. We also welcome book suggestions. You can give us feedback:

  • in person
  • by email: neurolibrary@ucl.ac.uk
  • by phone: internal 84144 / external 020 7829 8709 or 020 3448 4709
  • in our suggestions box in the foyer
  • by post: Queen Square Library, 23 Queen Square, London, WC1N 3BG, UK (internal box no.74)

UCLH Library Survey 2023 

Thank you to everyone who completed the recent survey. We will add results here shortly. 

Accessibility

We’re always looking to improve the accessibility of our website. If you need information on this website in a different format, or wish to report accessibility problems, please contact us as above.


Your recent comments

Here are some of the compliments we have received recently. Please see our surveys page for further comments. You can also see interviews with Library users in our video. Suggestions from our most recent survey (and our responses) are further down this page.

Comments received via the Library enquiries management system

  • “Great Customer Service and very good collection of books and journals... well done... keep it up.”
  • “Always quick to respond, helpful and professional. I really value the support and ability to access the support the UCL library team offer - couldn't do my job without them.”
  • “The efficiency and professionalism of your staff in processing my request swiftly made a positive impression. Moreover, I was particularly impressed by the way I was given a comprehensive tour of the library facilities. The staff member who showed me around was not only knowledgeable but also displayed a genuine enthusiasm for guiding visitors through the library's offerings.”
  • “Thank you to the ION Library staff for a consistently excellent service!”
  •  “Lovely staff, very prompt responses, fab facilities. Thank you for your continued brilliant services. From a very grateful NHS staff user of the libraries :-)”
  • “The NHNN library is a delightful place to study.”
  • “I had my library card after 3 hours from my online application, so I am very happy with the excellent service!”
  • "I was totally surprised at the speed of response .... This could have so easily been ignored as too difficult Thankfully the staff came up trumps. And I am deeply appreciative of this supportive service".
  • "Very helpful, thorough, and responsive staff from the initial email until resolution of the issue. Over and above expectations."
  • "You always live up to your outstanding institutional reputation. Thank you."
  • "Fast response time. The staff in the QS library are always very helpful and polite. The whole service provided including online is excellent. "
  • "Excellent library and archive - a national facility of international importance."
  • “The librarian who assisted me went above and beyond to help me with my issues. She was very responsive to emails and it was super helpful considering we (students) are working remotely and may be harder to obtain help compared to in-person. Excellent service!”
  • “Very happy with the service. Easy to use, the library kept me updated at all stages and very fast.” 
  • “Always prompt and friendly. Wonderful team to work with.”

Comments received in the library comments box:

  • "Best Library in London!"
  • "This Library is the best part of my UCL spaces experience. it is clean, well kept with large desks and big windows for natural light. It would be amazing if you prolonged the opening hours during the day and also weekends. it is perfect!"
  • "I have been at UCL for four years, yet this is the first time I've been touched by a librarian's gesture. I wish I had known about this Library sooner"
  • "I just love this library. The ambience provides the perfect study environment and the staff are just amazing, always ready to help. Thank you." SpR NHNN
  • "Amazing place, amazing people, amazing resources. Absolutely my favourite Library in London" IoN staff
  • "This Library is a rare gem. So lovely. So peaceful. A place where you can actually think and feel and be creative. The silence is rejuvenating. Please don’t ever take it away…"  NHNN staff
  • "This is one of the most organised, well set out Libraries I’ve been to. Thank you to the Librarian who showed me around and for the use of it made available to NHNN staff".
  • "This is the most calming, respectful, serene library I’ve been to. What’s more, the staff are the most welcoming and friendly. They always greet you, deal with your needs hastily and respectfully and meet any request thrown at them. Thank you for the effort to make this a beautiful place to learn". IoN student
  • Wonderful being shown around the Library and the facilities that you have here. Particularly impressed by the easy switch between the Queen Square Library and UCLH computers. Loved the water fountain too….Very well thought through”. Doctor
  • “Best study room UCL offers. Love the comfy chairs as well! Huge desk, internet connection, your own privacy and space. It’s perfect. And all the books you need nearby!”
  • “very helpful staff. Good selection of resources” – OT
  • “Thank you for a fantastic tour and introduction from a truly enthusiastic and valuable librarian” MRes student.
  • "I have been coming to this library for 4 years and have never encountered the level of support and service offered here elsewhere. Keep up the good work!" Research postgrad.

Your Questions

You Say:

Improve Library environment (more quiet study space; bookable rooms; vending machine)

 

 

 

 

 

Extend opening hours

 

 

 

 

 

Improve IT facilities

(including wifi and UCLH computer access and privacy)

 

 

 

 

 

Sell more books

 

 

 

Ensure people don’t just leave their stuff and take up valuable library space

We Say:

Space is at a premium in Queen Square, and we maximise the use of space, fitting in as many multi-purpose facilities as possible.  Over summer 2019, we introduced multi-purpose desktop@UCL workstations which can also be used for study.

We monitor usage and know that the occasions where there are no seats available is very rare. The refurbishment of no 7 Queen Square has provided more capacity for study space within the Square.

We do not have the space to accommodate bookable areas, and operate on a first come, first served basis. We also do not have sound proofed rooms or social space for eating.

Unfortunately, extending library opening hours is not currently feasible due to the absence of a security presence at 23 Queen Square.

We will continue to monitor our usage, and investigate  submitting a bid to Library Services for extended opening hours.

Registered library users can also use all the UCL libraries, many of which have longer opening hours.

 

In 2019 we had two new hubs installed to ensure reliable wifi throughout the library. We encourage our users to let us know if they do experience difficulties with our wifi connection.

As part of the move to Windows 10, we reviewed our computer provision over Summer 2019. We monitor usage of the UCLH computers, and will review the balance between UCL e-Access Points and UCLH computers this summer. The issue of privacy was also raised at a recent HEE visit, and we are liaising (along with colleagues at the Cruciform) with the UCLH IT Department over effective solutions.

 

We also occasionally have surplus duplicate books for sale which are displayed in the library, including the Queen Square: A History of the National Hospital and its Institute of Neurology. We also have a book swap in the foyer. We also house and manage Queen Square Archives.

Please contact us for further information.

We discourage users from leaving their belongings, for security as well as space reasons, through signage throughout the library. We also conduct hourly head counts, and support UCL Libraries Share the Space initiative. We encourage users to let us know if library study space is being inappropriately used