Example job roles: Technical Management Support, Head of functional area (Group (ISD), Faculty IT), Senior Solution Architecture, Senior Level Technical Leadership
Level: Senior
Experiences
Activities and responsibilities likely to be required when working at this level
- IT Service ownership
- Relationship management, internal and external
- Advisory and consultation
- Supplier management
- Working on job descriptions, recruitment, appraisals, disciplinary, etc.
- Budgetary responsibility
- Service strategy
- Project and programme management
- Resource planning (financial, personnel, equipment)
- Identifying training needs and staff development
- Critical incident management
- Communication strategy
- Service design changes
- Service design
Personal and professional development
Development options to consider when working towards this level
Learning on the job
- Develop understanding of processes related to recruitment e.g. interviews, job descriptions, job creation, resource management, inductions, appraisals
- Problem and resolution management
- Change management
- Problem communication to service users
- Project management
- Develop proactive and critical thinking
Learning from others
- Become a Community of Practice (CoP) lead or project lead
- Attending conferences and presenting
- Collaboration with UCL and external community
- Join UCL IT Managers Forum
- Shadowing project board meetings
- Join other cross UCL network groups and/or committees
Formal learning
- LinkedIn Learning
- ITIL Advanced
- Accountancy training (if required in role)
- Leadership training
- Project management training
Transferable skills and competencies
UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.
Formulating strategies and concepts
- Thinking broadly
- Approaching work strategically
- Setting and developing strategy
- Visioning
Deciding and initiating action
- Making decisions
- Taking responsibility
- Acting with Confidence
- Acting on own initiative
- Taking action
- Taking calculated risks
Developing results and setting customer expectations
- Focusing on customer needs and satisfaction
- Setting high standards for quality
- Monitoring and maintaining quality
- Working systematically
- Managing quality processes
- Maintaining productivity levels
- Driving projects to success
UCL Ways of Working
These describe expected behaviours in line with UCL culture and values. For Ways of Working indicators and steps to development please refer to the Ways of Working website.
“Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.
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