Development and Test - grade 7

Experiences

Activities and responsibilities likely to be required when working at this level

• Supporting IT applications – configuring, troubleshooting and resolution of tickets
• Spreadsheet building and development
• Application development
• Unit testing and product release
• Security IT
• Basic web development
• Content management (CMS)
• CRM systems
• Web user journey
• Database administration
• Supporting user acceptance testing
• System specification and business analysis
• Contributing to service documentation (e.g. system documents/user guides)

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Leading on small issues
• Start to capture requirements
• Develop an understanding of the bigger picture
• Start to identify patterns in issues raised
• Develop confidence in ability to escalate issues noted

Learning from others  

• Work shadowing
• Community of Practice (CoP) membership
• Build confidence in liaising with wider UCL community
• Develop wider engagement with users/stakeholders, e.g. attending meetings, presenting/ discussing specific areas of work

Formal learning

• Appropriate external technical training e.g. MCP, RHCT, Cisco
• LinkedIn Learning (on the individuals’ specialism)
• ITIL foundation training

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Developing results and setting customer expectations

• Focusing on customer needs and satisfaction
• Setting high standards for quality
• Monitoring and maintaining quality
• Working systematically
• Managing quality processes
• Maintaining productivity levels
• Driving projects to success

Learning and researching

• Learning quickly
• Gathering information
• Thinking quickly
• Encouraging and supporting organisational learning
• Managing knowledge 

Applying expertise and technology 

• Applying technical expertise
• Building technical expertise
• Sharing expertise
• Using technology resources
• Demonstrating physical and manual skills
• Demonstrating cross-functional awareness
• Demonstrating spatial awareness

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website.