Example job roles: IT Assistance, AV Technical Support
Level: Developing/Skilled
Experiences
Activities and responsibilities likely to be required when working at this level
- Create basic test cases
- Test scripts
- Requirements gathering
- Test reports
- Local IT support – in person, to a lecture theatre, remotely
- Researching issues and escalating as appropriate
Personal and professional development
Development options to consider when working towards this level
Learning on the job
- Build customer relationship management skills
- Develop awareness of technology
- Build on familiarity with UCL systems
Learning from others
- Updating knowledge base – sharing
- Become a member of a Community of Practice (CoP)
- Undergo informal work shadowing
Formal learning
- Attend training in writing skills for wider dissemination materials/guides
Transferable skills and competencies
UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.
Following instructions and procedures
- Following directions
- Following procedures
- Time keeping and attending
- Demonstrating commitment
- Showing awareness of safety issues
- Complying with legal obligations
Working with people
- Understanding others
- Adapting to the team
- Building team spirit
- Recognising and rewarding contributions
- Listening
- Consulting others
- Communicating proactively
- Showing tolerance and consideration
- Showing empathy
- Supporting others
- Caring for others
- Developing and communicating self-knowledge and insight
Analysing
- Analysing and evaluating information
- Testing assumptions and investigating
- Producing solutions
- Making judgements
- Demonstrating systems thinking
UCL Ways of Working
These describe expected behaviours in line with UCL culture and values. For Ways of Working indicators and steps to development please refer to the Ways of Working website.
“Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.