Student Support and Success

The Student Support and Success family sits within the EASS practice area. An example career pathway could take you from Administrator to Head or Deputy Director.

What is Student Support and Success?

The role of Student Support and Success is to support proactively an inclusive, caring and supportive student experience. We act as a point of contact for students providing consistent and accurate information, and advice and guidance to allow students to achieve their full potential whilst studying at UCL. Our work requires us to be fully engaged with, and to support a culture of wellbeing, kindness and fairness at all levels.

We are predominantly student facing and based in departments, faculties and central professional services. We have an understanding of UCL policy and procedure, directing students to support services in more complex cases, and support students with welfare and pastoral issues, encouraging positive physical and mental health and well-being among the student body. Within academic departments we are responsible for co-ordinating activities such as academic advice sessions and personal tutoring as well as induction and social activities that foster a positive student experience. Staff within central professional services will be in more specialist roles, requiring a professional qualification in their field, and the ability to draw on their expertise in national policy to support students (such as welfare, Tier-4 visa advice etc.). Whether in departments, faculties or central professional services our aim is to act with empathy and respect for the student to positively impact their experience at UCL.