UCL Career Frameworks


Student Support and Success - grade 9

Example job roles: Senior Management

Level:    Senior Management


Activities and responsibilities likely to be required when working at this level

Practitioners at this level will be expected hold and maintain appropriate professional qualifications (e.g. British Association for Counselling and Psychotherapy (BACP)

  • Deep understanding of the HE context, active at a National level, and to be cognisant of national strategy and policy development
  • Develop and implement local strategic plans
  • Looking for sector best practice and using this to create, direct and influence policies which could impact on student wellbeing and the student experience at UCL
  • Leadership and line management of student support teams
  • Maintaining a strong relationship with current student needs, applying practical experience and specialist knowledge/understanding to a given situation
  • Responsibility for managing complex student cases
  • Providing guidance for senior leadership teams on student support
  • Horizon scanning
  • Accountable for UCL’s statutory responsibilities and financial, risk and crisis management
  • Consulting with student communities to best understand their needs to develop an outstanding student experience
  • Actively managing stakeholder expectations regarding student support
  • Building relationships with organisations and services outside UCL (e.g. charities, NUS, NHS and police) to ensure our students receive the most appropriate support
  • Promoting self-management and self-care in relation to dealing with potentially distressing situations or information.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Build up a portfolio of activities and projects that demonstrate your expertise and strategic leadership skills and your commitment to students and their wellbeing.

Learning from others  

  • Attending conferences, including delivering sessions
  • Initiating and developing professional networks.

Formal learning

  • Seek out resource management training and leadership development
  • Risk and crisis management (e.g. Trauma Risk Management (TRiM).

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Persuading and influencing

  • Making an impact.
  • Shaping conversations.
  • Appealing to emotions.
  • Promoting ideas.
  • Negotiating and gaining agreement.
  • Dealing with political issues.

Formulating strategies and concepts

  • Thinking broadly.
  • Approaching work strategically.
  • Setting and developing strategy.
  • Visioning.

Deciding and initiating action

  • Making decisions.
  • Taking responsibility.
  • Acting with confidence.
  • Acting on own initiative.
  • Taking action.
  • Taking calculated risks.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website

Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.