UCL Career Frameworks


Student Support and Success - grade 8

Example job roles: Management

Level:    Advanced


Activities and responsibilities likely to be required when working at this level

  • Lead the development and delivery of fair and consistent student support services
  • Engage proactively and empathetically with the student population to ensure that student needs are fully understood and responded to
  • Liaising with wider communities (at UCL and external organisations and partners) to best understand and service their needs
  • Consistently champion and support student wellbeing through understanding and deploying optimal strategies and approaches
  • Using initiative to anticipate and resolve issues, referring only the more complex or those requiring policy decisions
  • Recognising opportunities for improvements and following through with implementation
  • Taking line management responsibility, including facilitating development needs for staff
  • Ensuring that practices around compliance, information provision and advice/guidance are fully up to date and communicated effectively
  • Keeping well-informed and responding to wider UK and international context (e.g. impact of Office for Students)
  • Monitoring data to identify and respond to trends and patterns relating to student needs and perspectives (e.g. internal surveys)
  • Supporting others to respond to sensitive information with emotional intelligence
  • Promoting self-management and self-care in relation to dealing with potentially distressing situations or information.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Develop a deeper understanding of student needs (e.g. volunteering at Open Days, talking to prospective parents and students)
  • Initiate projects, and discussions to further continuous improvement

Learning from others  

  • Actively participate in internal and external professional networks, making connections, contributing to and learning about wider best practice
  • Attending conferences
  • Stay up to date with student news and social media platforms.

Formal learning

  • ‘Practitioners’ at this level will be expected hold and maintain appropriate professional qualifications (e.g. British Association for Counselling
    and Psychotherapy (BACP)
  • Maintain professional qualifications; attend management/leadership training

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Persuading and influencing

  • Making an impact.
  • Shaping conversations.
  • Appealing to emotions.
  • Promoting ideas.
  • Negotiating and gaining agreement.
  • Dealing with political issues.

Adapting and responding to change

  • Adapting.
  • Accepting new ideas.
  • Adapting interpersonal style.
  • Showing cross-cultural awareness.
  • Dealing with ambiguity.

Leading and supervising

  • Providing direction and co-ordinating action.
  • Supervising and monitoring behaviour.
  • Coaching.
  • Delegating.
  • Empowering staff.
  • Motivating others.
  • Developing staff.
  • Identifying and recruiting talent.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website

Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.