Teaching & Learning


Initiatives and resources supporting the objectives of UCL's Education Strategy 2016-21


Student engagement & experience

The team enable students and staff to work in partnership and ensure student voices are heard.

Please note: Due to Covid-19 mitigation, we are working mostly from home and can be contacted by MS Teams (for UCL colleagues only) or email. 

Sally Mackenzie

Associate Director (Student Engagement & Experience)

Email: sally.mackenzie@ucl.ac.uk
Tel: +44 (0)20 3108 6509 (internal: 56509)

I oversee student engagement at UCL, ensuring that there are opportunities for students to share their views and feedback and shape education at UCL. This includes everything from running institutional surveys to creating opportunities for student-staff partnerships via project teams or task and finish groups. 

Prior to joining the team, I worked for a number of other universities including the IOE, UCL's Faculty of Education and Sociey, Macquarie University in Sydney and King’s College London.

Contact me about

  • Creating opportunities for students to give their feedback, views and ideas
  • Closing the loop with students so they know how their feedback has shaped UCL
  • Opportunities for students to work in partnership with staff and drive change at UCL

Student engagement at UCL for staff 

You Shape UCL website

Sarah Grossman, Student Surveys Manager
Sarah Grossman

Student Surveys Manager

Tel: +44 (0)20 3108 6502 (internal: 56502)

I manage the various institution-wide student surveys, including:

I analyse and report on the results and provide guidance on good survey practice. This information is used to inform the enhancement of the student experience at UCL and feeds into policy and strategy development.

Contact me about

  • help accessing your department/faculty results for any of the institution-wide surveys listed above. 
  • running an institution-wide survey different to the ones above.

I usually work from home on Tuesdays.

Abbie King
Abbie King

Strategic Projects Manager (Education & Student Experience)

Email: abbie.king@ucl.ac.uk
Tel: +44 (0)20 3108 6466 (internal: 56466)

I work to operationalise the outward-facing activity of the Office of Vice-Provost (Education & Student Experience) including:

  • faculty support work
  • input into and support of Quality Assurance and Enhancement processes
  • staff-student partnership activities

I also work to build strong relationships with other UCL central services, ensuring the team works effectively and collaboratively on strategic initiatives and projects and that students play an authentic role as our partners in those projects.

Contact me about

I am also happy to discuss and advise on working with Students as Partners beyond the remit of either of those initiatives.

Tom McMahon
Tom McMahon 

Student Partnership Manager

Email: t.mcmahon@ucl.ac.uk
Tel: +44 (0)20 3108 6765 (internal: 56765)

I devise the promotional campaigns for UCL-wide and national surveys, ensuring that staff and students have an awareness and understanding of student feedback mechanisms. 

These surveys include:

I also run the You Shaped UCL campaign, which shows how student feedback has informed improvements to the student experience at UCL.   

I maintain the Student Experience Panel, which promotes opportunities for students to take part in ad-hoc student engagement opportunities such as focus groups.  

Prior to UCL I worked at Middlesex University and in the telecoms sector, specialising in marketing communications and events management. 

Contact me about

Yusuf Ozkizil

Project Manager (Student Engagement)

Email: y.ozkizil@ucl.ac.uk
Tel: +44 (0)20 3108 6646 (internal: 56646)

Anisha Tailor
Anisha Tailor

Data Analyst (Education Strategy and Impact)

Tel: +44 (0)20 3108 6614 (internal: 56614)

I analyse, visualise and report on data related to education and the student experience at UCL.

This includes taught student award and progression data, attainment data, student experience and student surveys, strategic education metrics and other education-related projects. These help to inform decision-making, policy and strategy development, and aim to empower faculties and departments to make better decisions based on reliable data.

Contact me about

  • ASER data, student experience data such as surveys, faculty strategic education packs, attainment gap data 
  • Advice about running surveys and analysing survey data
  • Data visualisation in Tableau 

Fiona Wilkie

Projects Officer

Email: f.wilkie@ucl.ac.uk
Tel: +44 (0)20 3108 6469 (internal: 56469)

I work with Strategic Projects Manager, Abbie King and I am responsible for ASER, IQR and TEF support, as well as faculty liaison work, faculty teaching committees and faculty tutor forums. 

I support UCL ChangeMakers, the Student Quality Reviewers scheme and the Giving Good Quality Feedback sessions in departments.

Contact me about

  • Support for ASER, TEF and IQR.
  • UCL ChangeMakers.
  • Student Quality Reviewers.
  • Giving Good Quality Feedback workshops.