Teaching & Learning


Student engagement & experience

The team enable students and staff to work in partnership and ensure student voices are heard.

Sally Mackenzie

Associate Director (Student Engagement & Experience)

Email: sally.mackenzie@ucl.ac.uk
Tel: +44 (0)20 3108 6509 (internal: 56509)

I oversee student engagement at UCL, ensuring that there are opportunities for students to share their views and feedback and shape education at UCL. This includes everything from running institutional surveys to creating opportunities for student-staff partnerships via project teams or task and finish groups. 

Prior to joining the team, I worked for a number of other universities including the IOE, UCL's Faculty of Education and Sociey, Macquarie University in Sydney and King’s College London.

Contact me about

  • Creating opportunities for students to give their feedback, views and ideas
  • Closing the loop with students so they know how their feedback has shaped UCL
  • Opportunities for students to work in partnership with staff and drive change at UCL

Student engagement at UCL for staff 

You Shape UCL website

Sarah Grossman, Student Surveys Manager
Sarah Grossman

Student Surveys Manager

Tel: +44 (0)20 3108 6502 (internal: 56502)

I manage the various institution-wide student surveys, including:

I analyse and report on the results and provide guidance on good survey practice. This information is used to inform the enhancement of the student experience at UCL and feeds into policy and strategy development.

Contact me about

  • help accessing your department/faculty results for any of the institution-wide surveys listed above. 
  • running an institution-wide survey different to the ones above.

I usually work from home on Tuesdays.

Abbie King

Strategic Projects Manager (Education & Student Experience)

Email: abbie.king@ucl.ac.uk
Tel: +44 (0)20 3108 6466 (internal: 56466)

I lead on UCL’s centrally supported Student-Staff partnership initiatives, including:

I also work to ensure students are involved in central activities to shape education and the student experience outside of these initiatives. In addition, I am co-chair of the Arena Fellowships panel and particularly champion and support Professional Services staff gain Fellowship of the HEA where it is appropriate to their roles. 

Contact me about

  • UCL’s student-staff partnership initiatives, including advice to other universities.
  • Information and advice on how to work in partnership with your students.
  • If you are a member of professional services staff and want to gain fellowship of the HEA. .

Sophia MacBlain

Student Partnership Manager

Tel: +44 (0)20 3108  (internal: )

I devise the promotional campaigns for UCL-wide and national surveys, ensuring that staff and students have an awareness and understanding of student feedback mechanisms. 

These surveys include:

I also run the You Shaped UCL campaign, which shows how student feedback has informed improvements to the student experience at UCL.   

I maintain the Student Experience Panel, which promotes opportunities for students to take part in ad-hoc student engagement opportunities such as focus groups.  

Contact me about

Fiona Wilkie

ChangeMakers Manager

Email: f.wilkie@ucl.ac.uk
Tel: +44 (0)20 3108 6469 (internal: 56469)

I am the manager of ChangeMakers, UCL’s central student-staff partnership programme that supports and funds small-scale educational enhancement projects. With Strategic Projects Manager, Abbie King, I design and deliver sessions to empower students and staff to develop and carry out impactful projects in departments. I also manage the Student Reviewers of Teaching Practice stream of Student Quality Reviewers.

Previously I have supported the institutional roll-out of the Connected Curriculum, the subject-level TEF submission, as well as working groups on student experience and new institutional policy. I also led the development and operation of the Connected Learning Internships programme in partnership with UCL Careers between 2020 and 2021.

Contact me about