Teaching & Learning


Senior Education Leadership

The leadership team brings together people and skills from across the university to enable UCL to deliver the education strategy.

Professor Kathleen Armour 

Vice-Provost (Education & Student Experience) 

Email: k.armour@ucl.ac.uk

On behalf of the Provost, I lead on education and the student experience at UCL. I took up this post in January 2022 before which I was Pro-Vice-Chancellor (Education) at the University of Birmingham, with oversight of all aspects of undergraduate and postgraduate education.

I have extensive experience of leadership and research in education and professional learning. I have previously held posts at Brunel and Loughborough Universities, joining Birmingham in 2010. I was Head of the newly created School of Sport, Exercise and Rehabilitation Sciences in 2012, before being appointed to Pro-Vice-Provost in 2016.

My educational qualifications include an MA in Education at the Institute of Education, now part of UCL.

My assistant is Jodi Feakes

Professor Parama Chaudhury, PFHEA

Pro-Vice-Provost Education (Student Academic Experience)

Emailp.chaudhury@ucl.ac.uk | Parama's website 

I am Professor (Teaching) in Economics and Director of CTaLE. As Pro-Vice Provost, I work alongside Professor Kathleen Armour to support faculties and departments to address issues arising from their student outcome and satisfaction data, with a particular focus on Assessment & Feedback and Teaching Quality. This also involves academic oversight of internal and external UG and PGT surveys, as well as national benchmarking exercises like the TEF.  

My areas of active research include: 

  • Addressing ethnic and other gaps in higher education access and academic outcomes 
  • The use of learning technology to enhance the student experience in large cohorts 
  • Collaborative teaching and learning models 

Contact me about

  • Module and programme evaluations
  • Adaptable/ blended learning models 

Dr Kathryn Woods

Pro-Vice-Provost Education (Student Academic Engagement)

Email: kathryn.woods@ucl.ac.uk | Tel: 02031082231 Ext: 52231

I work with the senior education team on all aspects of education and the student experience. My particular areas of focus are personal tutoring, partnership with UCL Students' Union, student voice, student engagement, and student life and wellbeing.

I have a PhD in History from the University of Edinburgh. My current research explores the history of student voice in UK higher education.

Contact me about

  • Education change portfolio
  • Personal tutoring
  • Students' Union partnership
  • Student voice
  • Student engagement 

Professor Norbert Pachler, FAcSS, PFHEA

Pro-Vice-Provost (Quality and Standards) 

Email: n.pachler@ucl.ac.uk
Tel: +44 (0)20 7612 6712 (internal: 06712)

I am a member of the Senior Education Team at UCL and report to the Vice-Provost Education and Student Experience.
I lead on quality and standards as well as on Degree Apprenticeships. I work closely with colleagues in Education Services on implementing a risk-based approach to quality assurance. 

I (co)chair the Quality & Standards Committee, the Programme and Module Approval Panel, the Internal Quality Review Panel as well as the Degree Apprenticeship Panel.

Contact me about:

  • Quality assurance and academic standards 
  • Degree apprenticeships

Norbert Pachler Iris profile 

Karen Barnard

Director, UCL HEDS Institute 

Email: k.barnard@ucl.ac.uk
Tel: 020 3549 5909 (Ext: 65909)

I am the Director of the UCL Higher Education Development and Support (HEDS) Institute, which encompasses UCL Careers and UCL Arena Centre (Education Practice & Development). 

The UCL HEDS Institute  has been established to provide expertise in staff, curriculum and programme development and to support excellence in students’ holistic education experience and graduate outcomes. In addition to faculties and staff, the HEDS team works closely with both students as co-creators in this endeavour as well as employers to enable labour market-informed education and co-curricular employability activity for students (at all levels) and recent graduates.

Contact me about

  • Pedagogic support for the development of new / existing academic programmes
  • Professional development and recognition of staff who teach or support teaching 
  • Employability development of students and recent graduates (within and outside the formal curriculum)
  • Employer-related activity to support student development and graduate outcomes 

Sarah Cowls

Executive Director of Student Services & Registrar 

Interim Executive Director: Marie Gallagher, Director of Operations, Faculty of Social and Historical Sciences 

Daniel Farrell

Director of Student Operations

Email: daniel.farrell@ucl.ac.uk

I am responsible for the delivery of UCL’s central operational services for student administration. I lead a team of senior colleagues in SRS who contribute to UCL’s ambitions to provide an outstanding and compliant educational experience for our students and staff.  Together, we support many strategic activities of the Senior Education Team, often in tandem with SRS Education Services. 

As a business change catalyst, I sponsor a range of student-focussed transformations through my membership of portfolio leadership groups (both Student Lifecycle and Education).  My approach and delivery are informed by my experience in programme governance, data quality, business consolidation and sustainable digital working practices.

I have a broad and extensive background of leading data-driven institutional change in Higher Education.  Before starting at UCL in June 2023, I worked in Admissions, Academic Registry, and IT Services at the University of St Andrews.

Contact me about:

  • Student lifecycle management
  • Student data (including governance and lifecycle management)
  • Student statutory reporting
  • Curriculum information management
  • Timetabling (exams and teaching)
  • Learner engagement and analytics
  • Student information systems

Lauren Hawkridge

Senior Internal Communications Manager (Education)  

Email: l.hawkridge@ucl.ac.uk
Tel: 020 3108 6464 (Ext: 56464)


Zak Liddell

Director of Education Services 

Email: z.liddell@ucl.ac.uk

As the Director of Education Services within Student & Registry Services, I have overall responsibility for the development and management of UCL’s academic regulation and policy framework, ensuring excellence in education standards, student experience, and compliance with the Office for Students ‘B conditions’.

Education Services encompasses several teams and functions that provide both institutional leadership, and support for faculties and departments within these areas;

  • Academic Policy, Quality and Standards
  • Student Casework
  • Student Success

I also work alongside other members of the Senior Education Team to embed and operationalise the educational priorities and strategies of the University. 

Contact me about:

  • Academic Policy, Quality and Standards
  • Student Casework
  • Student Success
  • Student Engagement
  • Support to Study
  • Suspension of Regulations

Sally Mackenzie

Associate Director (Student Engagement & Experience)

Email: sally.mackenzie@ucl.ac.uk
Tel: +44 (0)20 3108 6509 (internal: 56509)  

I work as part of the Senior Education Team to enable the successful delivery of the Strategic Education Projects, leading on projects and workstreams as well supporting colleagues across other initiatives.

Prior to this role, I led Student Engagement at UCL and I now use my knowledge of this area to ensure student perspectives informs the approach to our education priorities. This includes using the rich student data and insights to develop reports, shape recommendations and influence decision-making.    

Contact me about, Strategic Education Projects, including; 

  • Excellence in Education and Student Experience statement
  • Extended Learning Opportunities project
  • Research-Intensive Education group

Fiona Strawbridge

Director of Digital Education

Email: f.strawbridge@ucl.ac.uk

I have managed UCL’s digital education team since 2000, and my team provides institutional support and platforms for online and blended learning, digital assessment and media capture and delivery.

We are based in Information Services Division (ISD) and provide learning design advice and support, video production services, and illustration and graphic design. We deliver digital skills training and development for students and staff, and promote and support digital accessibility. 

I am the ISD lead for the Education Change Portfolio which oversees institutional investment in education-related digital technology and change, and runs a set of agile product teams to develop and enhance our education platforms. 

Contact me about: 

Lizzie Vinton

Programme Excellence Project Manager 

Email: l.vinton@ucl.ac.uk
Tel: +44(0) 20 3108 7603 (internal: 57603) 

I am leading UCL’s Programme Excellence Project (PEP), one of the core academic initiatives in UCL’s Strategic Plan 2022-27. The aim of the project is to find better ways of organising our current programmes and modules so that UCL’s systems and processes work better for students and staff.

Contact me about:

I also developed UCL’s definition of Educational Gains, which was judged as Outstanding by the TEF panel.