Introducing the new SSW Phone Line

4 September 2023

Student Support and Wellbeing has launched a new phone line to support all types of queries.

A man taking a phone call

We in Student Support and Wellbeing seek to make accessing our services a seamless experience for all students. With a university as big as UCL it can be confusing to find the right number to talk to the right people when it comes to helping you with accessing counselling, mental health, disability advice and registry services, the new phone line puts all that in one place for you.

What is it?

You can call +44 (0)20 3108 8836 between the hours of 9 – 12 and 2 – 5 Monday to Friday with the exception of 2 – 4 on Thursdays. Once you have called the line you select one of the below options to speak to our teams;

  1. Mental Health Advice
  2. Disability Advice
  3. Counselling Advice
  4. Registry Services
  5. UCL East Services

What can we help with?

Options 4 and 5 are run by The Student Enquiries Centre and can help with;

  • Confirmation of student status 
  • Schengen visa letters 
  • Updating student details 
  • Changes to your studies 
  • Confirmation of award 
  • Third-party verification of studies and qualifications 
  • DBS services 
  • Help with accessing Disability and Mental Helth services 
  • Withdrawing and Interrupting 
  • Signing forms for official purposes 
  • Degree Certificates 
  • Transcripts 

Options 1 and 2 are run by the Disability, Mental Health and Wellbeing Team and can help with;

  • Make recommendations to and liaise with your department regarding reasonable adjustments for teaching and learning
  • Provide advice and guidance for both you and your department, about the potential impact of your disability or mental health difficulty on your studies and how this can be accommodated
  • Help you apply for exam adjustments
  • Liaise with UCL Accommodation about specific requirements or difficulties arising from your condition or personal circumstances
  • Assist you with applying for disability funding, such as Disabled Students’ Allowances (DSA)
  • Signpost you to other support services, including psychological and psychiatric services
  • Discuss specialist one-to-one support to help you mitigate the impact of your condition on your studies
  • Provide support and appropriate external referrals if you've been affected by domestic or sexual violence
  • Provide information and advice if you're considering an interruption of study for health or wellbeing reasons
  • Support your return to study following an interruption due to health or wellbeing reasons
  • Assign you to specialist advisers, who can assist students with specific conditions such as Autistic Spectrum Conditions (ASCs) and Specific Learning Difficulties (SpLDs)

Option 3 is the Student Psychological and Counselling Services Team and can advise on;

  • Cognitive Behavioural Therapy (CBT)
  • Psychodynamic Counselling
  • Single Session Therapy (SST)
  • Psychiatric Consultations 


Our services can still be accessed via askUCL or in person services as before.