UCL Career Frameworks


General Workshop & Laboratory Services - Grade 9 (Management Pathway)

Example job roles: Technical Operations Manager, Biological Services Unit Manager, Advanced Manufacturing Manager, Head of Technical Services

Level: Senior


Activities and responsibilities likely to be required when working at this level

Health & Safety responsibilities

  • Hold responsibility for a large facility or multiple number of laboratories
  • Ensure that the University's health and safety policy is translated into effective local policies and procedures
  • Hold specific safety responsibilities 
  • Ensure that all compliance tasks are completed
  • Lead safety inspections and accident investigations
  • Maintain up-to-date health and safety knowledge providing expert support/advice to others 

Core responsibilities

  • Provide management, motivation and support to the College/Faculty technical teams developing the teams to keep pace with changing teaching, research and technology needs
  • Ensure that all work is appropriately scheduled in line with priorities and deadlines
  • Maintain oversight of all technical staff recruitment within the College/Faculty
  • Oversee space management and allocation across the College/Faculty
  • Lead the development of College/Faculty services and facilities ensuring that they remain fit-for-purpose and deliver maximum benefit 
  • Lead change-management initiatives in collaboration with more senior staff
  • Produce options papers, proposals and reports for senior management review
  • Ensure that inventory and asset management is appropriately managed across the College/Faculty
  • Manage College/Faculty budgets (including trading accounts) and those relating to specific projects ensuring that appropriate and compliant systems are in place to deal with purchasing
  • Contribute data to influence budget setting processes
  • Oversee the management of all College/Faculty facilities, monitoring budgets and overall performance
  • Maintain oversight of all large-scale building works leading on those of a significant value/impact
  • Oversee College/Faculty security and access control arrangements
  • Assess, develop and implement College/Faculty-wide training/development arrangements
  • Coach staff
  • Set up and chair departmental/faculty committees e.g. health and safety, infrastructure 
  • Lead on cross faculty engagement and interactions
  • Oversee departmental/faculty operations on all levels
  • Contribute to research outputs, including research papers, as a co- or lead author.
  • Apply for grant funding from appropriate external funding agencies and internal funding programs.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Develop understanding of managing budgets 
  • Management of workshop/lab. 
  • Lead on major design/developing engineering projects
  • Leading outside of your area of expertise
  • Develop higher level communication and negotiation skills

Learning from others  

  • Work shadow colleagues to gain an understanding of new or different work practices
  • Join a Community of Practice
  • Access mentoring support from a colleague or local mentoring scheme
  • Attend internal or external networking events
  • Attend conferences and utilise opportunities to present 

Formal learning

  • Accreditation/certification from a recognised professional body
  • UCL Leadership and/or Management training 
  • Apply for training through a mid-career apprenticeship programme
  • Budget management training

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Persuading and influencing

  • Making an impact
  • Shaping conversations
  • Appealing to emotions
  • Promoting ideas
  • Negotiating and gaining agreement
  • Dealing with political issues

Creating and innovating

  • Innovating
  • Seeking and introducing change.

Entrepreneurial and commercial thinking

  • Monitoring markets and competitors
  • Identifying business opportunities
  • Demonstrating financial awareness
  • Controlling costs
  • Keeping aware of organisational issues

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website

4 January 2024

Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.