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There are two streams for IT support:
Local IT Support
Location: Room G01, Anatomy Building
email: itservices@ucl.ac.uk
The team supports Windows, Linux, Unix and Apple desktop computers and servers and has expertise in High Performance Computing. They look after several server farms and clusters and has expertise in application support.
UCL Information Services Division (ISD)
For any problems relating to Outlook, live@ucl, remote working via WTS, and other central IT services, contact the ISD Service Desk
Reporting IT issue
Raise a ticket with the Service Desk by one of the following methods.
Telephone: 0207 679 5000 (internal Teams 25000) Best for urgent issues
Self-service portal: https://www.ucl.ac.uk/isd/help-support Best for standard issues
Live Chat: https://www.ucl.ac.uk/chat/logmein/ Best for quick queries
Email: itservices@ucl.ac.uk Best for detail
AV support if encountering problems in Teaching Rooms:
Where there is a telephone in the room, use the pre-programmed button for priority access to ISD IT Services - this is the most effective way to get help.
NB: please always use the phone button for any issues encountered with the AV system.
If there isn't a phone in the room, you can call 020 3108 1972.
Alternatively use the Live Chat service.
How to guides:
A range of how-to guides for key UCL IT services can be found here:
https://www.ucl.ac.uk/isd/how-to-guides
Also, a Google search using a search term in the form ‘UCL <Service Name>’ should take you to the relevant UCL website for the service. E.g.,
Digilearn Online:
A library of online videos covering UCL IT essentials is available here:
https://www.ucl.ac.uk/isd/help-support/digilearn-online
Training from ISD:
The Digital Skill Development team offer various training courses, detailed here:
https://www.ucl.ac.uk/isd/help-support/digilearn-online