The ISD Service Desk is the primary point of contact within ISD for queries about central IT services for all staff and students at UCL.
|
Contact Us |
|
Please select the appropriate support option from the list below: |
| By telephone |
For urgent faults and queries that demand a faster than 1 business day response ONLY. Telephone: 020 7679 5000 (Ext: 25000 within UCL) opening times: See details |
| In person |
The Service Desk can be contacted in person on the ground floor of the DMS Watson Library. Location and opening times: See details |
| By Email | You can email servicedesk@ucl.ac.uk with any queries and comments that do not require an immediate response. We aim to reply to emails within 1 business day. |
| View Online Ticket Status |
To view the status or update any of your open tickets logged with the ISD Service Desk, please log into the ISD Service Desk Portal. Note: You will be required to log into the portal using your UCL userid and password. If you do not know your userid and password or experience difficulties logging into the portal, please telephone the ISD Service Desk. For more information about the use of the Portal, Quick Tips and Frequently Asked Questions. See details |
|
ADS Users (Staff Only) |
Corporate Support Service staff using ADS should contact the ADS Helpdesk on: ads-helpdesk@ucl.ac.uk |
| Computer Security issues | Contact the Computer Security Team (CST) |
| Service Desk Remote Access | Service Desk Remote Access tool. Only to be used with consultation with the Service Desk. |
