Easter break 2019: Support over the holidays

20 March 2019

UCL will be closed from 5.30pm on Tuesday 16 April 2019 until 9am on Tuesday 23 April 2019. However, there is plenty of support still available to you over the Easter period.

Easter eggs

Telephone and online counselling - 24/7

UCL works in partnership with Care First to provide you with telephone and online counselling support. Care First counsellors are available 24/7 during the Easter break, when other UCL support services are closed.

Care First can be contacted by calling 0800 197 4510 from inside the UK or +44 (0)1452 623 243 from outside the UK.

You will need to provide your name and UCL student number to speak to one of Care First’s professionally qualified and accredited advisers. Care First also offer support through one-to-one instant messaging.

This is available through the Care First Lifestyle website (username = uclstudent / password = bentham)

Study abroad

If you are a student currently studying abroad and you require emergency assistance, please contact your travel insurance provider on the emergency number + 44 (0) 1273 400 850.

If you will be staying in your placement over the Easter weekend, don’t forget that you can always contact the Global Student Assistance Programme should you need any advice or a listening ear. The service, which is available 24/7, 365 days a year, provides independent, impartial support and guidance on a wide variety of legal, financial and personal matters.

Please visit the UCL Study Abroad website for more information.

Ridgmount Practice and GP support

Ridgmount Practice will have different opening hours over the break and it will be closed on certain days. Take a look at their website for up-to-date information and details of when they will be open.

For UK students returning home for the Easter break, remember that you will need to complete a temporary resident’s form for your local surgery if you need to see your GP over Easter.

External and emergency support

The Samaritans can be contacted on 116 123 at any time and everything is discussed in confidence. Central London Samaritans also provides emotional support and a drop-in service from 9am to 9pm every day at 46 Marshall Street, London W1F 9BF.

In an emergency, always phone 999 or make your way to the Accident and Emergency department at your local hospital. The closest A&E to UCL is at University College Hospital.

Halls of residence

If you are staying in UCL halls of residence over Easter, you will be able to follow the usual lines of communication for support.

In addition to providing emergency cover in the buildings when the offices are shut, Wardens and Student Residence Advisers (SRAs) may be your first point of contact if you have personal or academic difficulties during the evenings, weekends and over the UCL Easter closure period. They will assist wherever they can, working with Student Support and Wellbeing to help you to resolve problems.

There will be a duty member of staff on call every day if you need any assistance - your hall noticeboard will have their contact details.

Travelling abroad

If you are travelling abroad over the college closure, please remain vigilant, and look after yourself and your personal belongings. Below are a few tips to ensure you have safe travels:

  • Please ensure you check the Foreign & Commonwealth Office travel advice for all the countries you intend to visit, and follow their recommendations during your trip.
  • Write down phone numbers for emergency services, and remember that calling 112 from a mobile phone will connect you to at least some emergency services in all Schengen countries. 
  • Make a paper copy and take a photo of your passport, student visa and/or your Biometric Residence Permit (BRP) before travelling, and keep these separate from your travel documents. These will help in the unlikely event the originals are lost or stolen. 
  • Remain vigilant in countries with a heightened terror alert, especially in tourist areas and public gatherings. But don’t let this stop you from travelling; this article might help you manage the stress around this.
  • More tips about safety can also be found on this section of the Students website.

If your passport or BRP is lost or stolen, you can find guidance and steps to follow on the Immigration and Visas pages.

EU/EEA/CH students and Brexit

Although the immigration status of EU/EEA/CH student should not be affected by Brexit, if you have not yet applied for pre-settled/settled status, we recommend that you carry in your hand luggage a copy of your Statement of Student Status. This can be obtained from the Student Enquiries Centre or you can easily print and save a copy from your Portico.

Financial support

For useful information regarding financial support, please visit the Fees and Funding section of this website.

Campus access

Please note that access to campus will be restricted. Access will only be permitted via the main gates on Gower Street (you will need to show your UCL ID card) and via the main doors of the Student Centre (open 24/7). You will not be able to access campus via Malet Place.

Library opening arrangements

Over Easter, the Student Centre, Main Library, Science Library, Graduate Hub, SSEES Library and Cruciform Hub will be open 24 hours a day. Please see the Easter opening hours page on the Library Services website for more information about other UCL libraries, as well as help point opening and closing times. There will also be some extra study spaces available to students in the run-up to the exam period, such as the Main Quad Pop-Up Library and the Lower Refectory.

Exam period 

The 2019 main exam period starts on Tuesday 23 April, the day after the Easter closure. The vast majority of exams will take place at ExCeL London.

If you are due to have exams, please take some time to familiarise yourself with the information on these pages and our Exam Success Guide, if you have not done so already.

Religious services

Good Friday (Friday 19 April) 

‘The Passion of Jesus’ is an open-air re-enactment of the events on Good Friday. The annual display will take place in Trafalgar Square with performances at 12pm and 3.15pm. Tickets are free.

Easter Day (Sunday 21 April) 

Church services will be taking place across London to celebrate Easter Day. St Pancras Church (a 3-minute walk from UCL) has services at 7am, 10am and 6pm. There is also a dawn service (5.45am) for early risers at St Paul’s Cathedral, as well as the main Eucharist at 11.30am. At Westminster Abbey there is a Sung Eucharist at 10.30am and Evensong at 3pm. 

If you would like to go to an Easter service near to where you live, then please contact the UCL Chaplain: c.bradley@ucl.ac.uk

Wishing you all a happy, healthy and safe break!