Report an incident
Before you start
Choose from the incident types below:
- 1. Report an emergency on campus
In the event of an accident or emergency, call 222 from any UCL phone to speak to the UCL security office.
For any emergency on campus please call 020 7679 2222 (UCL ext. 222) before ringing 999. This allows the security team to direct the emergency services to the correct location.
- 2. Report a data breach (including ‘near misses’)
The GDPR introduces a duty on all organisations to report certain types of personal data breach to the relevant supervisory authority. This must be done within 72 hours of becoming aware of the breach, where feasible.
If an incident (or near miss) involves personal data then it must be reported immediately to the UCL Information Security Group.
To enable them to correctly manage the breach please complete a personal data breach form and send it to email@example.com
You can also call on 020 7679 7338 (UCL ext. 37338).
For further guidance please read: reporting a loss of personal data.Report a personal data breach (or near miss)
- 3. Report an IT incident (non GDPR)
For IT incidents not related to a personal data breach, e.g. phishing, malware/virus, DoS/brute force attack and theft or loss of UCL mobile IT equipment please complete the form below:
The IT security incident form requests the following information:
- your contact details;
- a description of the incident;
- timeline information; and
- technical details.
The form is designed to gather as much information as possible up front. Please complete the form as thoroughly as you can and email it to firstname.lastname@example.org. If you would like to speak with someone about the incident you can also call us on 0207 679 7338 (UCL ext. 37338).IT security incident form
- 4. Report a hazard or dangerous situation
Please ring the customer helpdesk immediately if you notice a hazard that is likely to cause harm to UCL staff or visitors on 020 7679 0000 or UCL ext. 30000.
As well as calling the Helpdesk, you will need to:
- Report the hazard on riskNET.
- Raise a service request.
If there is no immediate risk (i.e. the hazard has been removed), you only need to report the hazard on riskNET.
- 5. Report an accident, injury or acute illness
If you are injured at work, or you witness an incident, it is critical that you report it at the earliest opportunity.
If you have experienced or witnessed any of the following:
- work related injury;
- recreational/sport accident on UCL premises;
- road traffic accident while travelling on UCL business or in a UCL vehicle; or
- acute onset of illness while at work (not including minor illnesses such as colds);
Please log the incident on riskNET. RiskNET is an IT system for helping departments manage their safety responsibilities.
- 6. Report a theft/crime
If you have witnessed or are a victim of any crime, please report this immediately to the UCL security team. You can either:
- Call 020 7679 2222 (UCL ext. 222)
- Visit us on the ground floor of Foster Court on Malet Place (opposite the Peitre Museum)
Once you have informed Security please complete and return a theft report form.
You should also report any crime to the police. Either call them on 101 or visit them at Holborn Police Station, 10 Lamb's Conduit Street, WC1N 3NR, where you will be issued a Crime Reference Number.
- 7. Report bullying, harassment or sexual misconduct (anonymously or otherwise)
UCL has a dedicated website that brings together the relevant policies and guidance and provides a way to report any bullying, harassment or sexual misconduct incident.
Visit Report + Support to:
- report anonymously; or
- contact an advisor.
You can also read more about:
- sexual misconduct;
- privacy and data protection;
- policy and guidance; and
- changing behaviours.