UCL has a responsibility to meet the requirements of consumer protection under The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs).
Ensuring that the institution meets its compliance obligations is essential not only in protecting the rights of students but also in maintaining the reputation of UCL and the wider Higher Education sector.
The Competition and Markets Authority (CMA) has issued advice following the Office of Fair Trading's findings on consumer protection in relation to higher education in England. The CMA guidance sets out the responsibilities of HE providers in relation to prospective and current students.
Compliance with consumer protection laws is monitored externally by the Competition and Markets Authority (CMA) and Office for Students (OfS).