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Consumer Protection

UCL is committed to a successful student-university relationship and remains dedicated to ensuring prospective and current students are able to make informed choices about their future studies.

In order for prospective students to make an informed choice, it is necessary to provide them with accurate and unambiguous information regarding the university and programmes. UCL has a legal obligation to provide this information at the earliest possibility.

Furthermore, consumer protection law requires that
changes to some aspects of programmes, particularly changes to compulsory modules, will result in the need to inform applicants and consult with offer holders and current students. Compliance with consumer protection law is externally monitored by the Competition and Markets Authority (CMA) and Office for Students (OfS).


The following pages have been developed to offer UCL staff with guidance and support so that all prospective and current student communications meet our consumer protection obligations.

Dome against blue sky

Our approach

Working institutionally and across the sector to ensure compliance requirements as set out by the CMA and OfS. 

UCL main campus portico

Legal framework

Information and guidance regarding the legal framework informing consumer protection. 

Row of books on a shelf

Guidance for staff

Guidance and information for staff including best practice information.

UCL main campus at night

Training

Our online course provides an overview of CMA guidelines for complying with consumer protection law at UCL.

Key contacts

UCL Consumer Protection Lead: Bella Malins

Should you have any questions about producing student recruitment communication materials or providing spoken advice to prospective students please contact your Faculty Communications and Marketing Manager.

If you would like to provide feedback or have any questions regarding the information on this website please email our compliance team at srs-compliance@ucl.ac.uk.