Professional Services


Ways of Working: Working Together Award

Recognising communication, collaboration and shared learning

The teams for the Ways of Working: Working Together Award have been nominated for their approach to communication, collaboration and shared learning.

The winner and finalists of this award have created supportive networks to share best practice, swiftly and safely shut down labs, enable the online delivery of thousands of exams, and collaborate to share our expertise and knowledge around the pandemic with the wider public.

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Winner: Coronavirus: The Whole Story podcast

In April, UCL launched Coronavirus: The Whole Story, a new weekly podcast drawing on the breadth and depth of expertise across the university. The series is a key element of our communications around the pandemic for the UCL community and the general public, and in the first two weeks achieved more than 2,000 listens, setting a new record for any CAM podcast.

Presented by science writer, broadcaster and alumna Vivienne Parry and produced by graduate Cerys Bradley. It is a collaborative project between CAM, OVPA, OVPR and UCLHoP that shows how UCL can bring together different areas of experience and expertise to succeed.    

Winner: Delivering Exams Online project

In March 2020 UCL had to move all of our teaching assessments online. This required extensive, fast paced planning to move around 80,000 exams to online delivery. Within a matter of days, The Exam Operations and Digital Education Team were able to develop a concrete plan which they executed meticulously, making sure our students have been supported to complete their programmes.

These two teams have thrown themselves at the enormous challenge we faced this year, establishing close working relationships and effectively operating as a single team to design and deliver creative and practical solutions to very complicated challenges.

Shortlisted: Divisional Technical Managers Group (DTMG)

The DTMG are a team of four people who have come together to provide cross-departmental technical management and leadership within the School of Pharmacy. The team leads the sharing of best practice in terms of health and safety, technical services, budgeting, specialist training, EDI issues, equipment and laboratory management. Their drive is truly inspirational and their mutual earned trust allows rapid, effective and united responses to users’ needs. This has shown through in their response to the coronavirus outbreak, with the team leading the swift shutdown of their buildings and planning an effective start-up process to ensure smooth and safe reopening of the school.

Shortlisted: Museum Visitor Services Assistants

Formed in September 2018 to manage the operations of the UCL Culture museums, the team ensure a fantastic visitor experience. The team of six work together to duty manage the museums during public opening hours, events and school visits as well as supervising a large pool of front of house and events volunteers, the majority of whom are UCL students. The Museum Visitor Services Assistants have demonstrated time and again that they can work constructively in partnership to solve problems and complete projects. They have created a supportive network and are always willing to train and coach each other to share knowledge and build their skills.