Professional Services


Professional Services Conference 2022: Back together, forward together

We were joined by colleagues from across UCL for an in-person and online Professional Services Conference on May 26.

Thank you to all for joining us in person and online. 

We'll share a summary of the day, as well as the session recordings, photos and videos shortly. 

On this page:

A thank you to the PS community

MediaCentral Widget Placeholderhttps://mediacentral.ucl.ac.uk/Player/IjIb6Bi0

    Coming back better: Idea pitch winners

    Congratulations to Allison Dolling, UCL Astrea, and Sally Belcher for their winning ideas - and than you to everyone who submitted theirs.

    Each winning idea will recieve £1,000 toward the project and support from a senior sponsor.

    See the winning and shortlisted pitches

    Photos from the day

    See more photos on UCL Imagestore

    Slides for the day


    If you would like the slides in an alternative format UCL has made available Sensus Access, a free converting tool to that can convert slides into a range of alternative formats.

    My Computer My Way offers simple 'how to' guides to make your device easier to use. The guides offer step by step instructions on how to adapt your phone, computer or tablet to meet your needs. You can search for a specific need (e.g. making text larger) or filter the guides based on your symptoms (e.g. hand tremor) or condition (e.g. dyslexia). All of the guidance and assistive functions signposted are freely available to everyone.


    TimeIn personOnline
    9:30 – 10:00Registration
    Registration and refreshments.
    From 9:45: Overview of the agenda
    10:00 – 10:15Introduction to the day

    Live stream

    10:15 – 10:45Pride in Professional Services
    A welcome back from Fiona Ryland, Vice-President (Operations), and a look back on our recent achievements.
    Livestream of event
    Interview with the host of the previous session
    10:45 – 11:30Q&A with the Provost
    Dr Michael Spence, UCL President & Provost, joins us to share his reflections on the PS community and our role in supporting UCL’s academic mission, and to answer your questions. 

    Live stream

    Slido Q&A

    11:30 – 12:00Coffee breakQ&A with the Provost
    12:00 – 12:30Forward Together: Enabling our academic mission
    An overview of the UCL Strategy 2022-27 Enablers paper followed by a presentation of our Professional Services Vision.
    Slido Q&A
    12:30 – 13:00

    Equality, Diversity and Inclusion at UCL
    Aloma Onyemah, Director of Equality, Diversity & Inclusion, reflects on how greater demographic diversity impacts what we can provide as a professional services team.

    Slido Q&A
    13:00 – 14:00Lunch break and networkingInterview with the presenters of previous sessions
    14:00 – 14:15Ideas pitch: Coming back better
    We've asked for your ideas for how we could improve staff experience. These ideas will be pitched and a vote for the best will be open for the rest of the afternoon. 
    14:15 – 14:45“Future of Work”
    A reflection on how we work together and what this means for how we’ll use our buildings and spaces.
    14:45 – 15:15Coffee break and networkingInterviews with the ‘Future of Work’ session presenters
    15:15 – 15:45Technology Together: Inside UCL and Student Experience
    A demonstration of our new staff app ‘Inside UCL’ by Samantha Fanning, Head of Digital, and a presentation on digital student experience by David Goddard, Head of Digital Student Experience.


    Slido Q&A

    15:45 – 16:00Closing remarks and ideas pitch winner announcedLivestream
    Slido Q&A
    16:00CloseInterviews with the ‘Technology Together’ session presenters