Professional Services


2017 Award Winners

The Professional Services Awards have been revamped for 2017.

The new categories reflect the Professional Services values of mutual respect, excellent service, collaboration, empowerment and innovation.

Professional Services Awards 2017

This year an impressive total of 97 nominations were received across all five categories.

"I was delighted to see that, as in previous years, we have an excellent range of nominations from all parts of UCL, presenting the panel with a formidable task in selecting the winners. I would like to congratulate all of the nominees on the excellent work reflected in the submissions, and in addition all those colleagues who put time and effort into the preparation of the nominations." Rex Knight, Vice-Provost (Operations).

We would like to congratulate the following:

  • Community Impact Champion Winner: Green UCL, UCL's Sustainability Team,
  • Brand Ambassador Winner: UCL Press
  • Service Excellence to Students: UCL Accommodation Team
  • Service Excellence to Staff: Annett Seifert - Student Recruitment Marketing (CAM)
  • Best Collaborative Project: UCL Dementia Research Institute Hub Bid Team

We would also like to congratulate Ben Webb from HR as winner of the Student Journey Marketplace game.

Best Collaborative Project Award

Winners: UCL Dementia Research Institute Hub Bid Team

UCL Dementia Research Institute Hub Bid Team
The Dementia Research Institute (DRI) bid process took three years from initial discussion to the final publicity. The size of this bid was unprecedented and UCL had no existing model to base the submission on. By establishing new connections between the academics, SLMS Research Coordination Office, SLMS Projects and Partnerships, SLMS Communications and UCL Communications and Marketing created a compelling, comprehensive and clear narrative conveying UCL's ambitions. UCL was successfully selected as the hub of the new £250M UK DRI and will be the centre of a UK-wide effort to improve the lives of millions locally and internationally.

Service Excellence to Staff Award

Winner: Annett Seifert - Student Recruitment Marketing (CAM)

Annett Seifert - Student Recruitment Marketing (Communications and Marketing)
Annett has been nominated in recognition of her work in leading the provision of a new product called Gecko, which provides multi-platform enquiry forms and event management tools. She has consistently provided high level of service to colleagues, both within Student Recruitment Marketing and to other teams. The provision of this new product has resulted in considerable efficiencies and has made the post-event work of the team members much easier. Annett has been commended across UCL on the high level of support and dedication she has provided fellow staff members.

Service Excellence to Students Award

Winners: UCL Accommodation Team

UCL Accommodation Team
The UCL Accommodation team provides a 'home-from-home' for around 4,500 students at UCL, mostly first year students, with many living independently in a big city for the first time. Throughout 2016, the Accommodation team developed a highly innovative approach to the welcome experience. The challenge to do things differently was readily accepted by our staff, Wardens and Vice-wardens who threw themselves into creating UCL's best-ever welcome, including Student Ambassadors in the programme. The cohesive planning and delivery was an exemplar in a student leading other students to benefit the UCL community.

Brand Ambassador Award

Winners: UCL Press

UCL Press
UCL Press was launched as the first UK open access university press, a significant and radical development in scholarly communications, extending UCL's existing leadership in open access development. UCL Press publishes scholarly research in the form of monographs, edited collections, textbooks and journals in all disciplines taught at UCL, with 35 books envisaged for 2017. These books and journals are made freely available to read or download online, enabling UCL research to be read anywhere in the world by anyone with an internet connection. To date, content has been downloaded over 182,000 times, in over 190 countries.

Community Impact Champion Award

Winners: Green UCL, UCL's Sustainability Team

Green UCL, UCL's Sustainability Team
In 2015 Camden Council introduced a trial that changed the route that motor traffic used along the corridor of streets that roads surround UCL's Bloomsbury Campus, a section marked a 'black area' on the pollution map. During the trial, UCL's community of over fifty thousand students and staff and Camden residents benefited from the increased ease and safety of cycling and walking along the new route. Green UCL promoted the consultation and educated students and staff on the benefits of the trial in order to create a positive outcome to the community.