Contact us

The Joint Research central office is based at University College London Hospitals NHS Trust, 4th Floor West, 250 Euston Road, London NW1 2PG

The JRO office operates a hybrid-working pattern, and therefore we'd encourage you to make contact via MS teams or email in the first instance. 

For general queries, guidance on processes and submissions and the JRO services, you may find the information you need from our Frequently Asked Questions page. 

For UCL/UCLH staff, with queries relating to live studies or studies in set-up, you can contact your named case-contact (for example - coordinator, contracts manager, cost accountant) directly via MS Teams (live chat).

Otherwise, contact us via the appropriate email address below. 

General queries, updates and requests for information

• Clinical Trial sponsorship at the JRO - CTIMPs@ucl.ac.uk
• Non-Clinical Trial sponsorship at the JRO - uclh.randd@nhs.net
• New Grant applications: ctimps@ucl.ac.uk (for ctimp studies) or uclh.randd@nhs.net (for all other studies)
• New Contracts and CDAs - uclh.randd@nhs.net
• UCLH hosted studies for Confirmation of Capacity and Capability (Assess, Arrange, Confirm) - uclh.randd@nhs.net
• Amendments to studies - uclh.randd@nhs.net
• Training - uclh.jro-communications@nhs.net
• Patient and public involvement (PPI) - ppihelpdesk@ucl.ac.uk
• Biostatistics and Statistics - uclh.biostatistics@nhs.net
• Study updates - uclh.randd@nhs.net (quoting study reference)
• Research Passports - uclh.jro-communications@nhs.net
• Research Complaints and Incidents - research-incidents@ucl.ac.uk
• Finance Costing queries: uclh.rd.costing@nhs.net
• Financial Management queries: uclh.enquiry.rd.finance@nhs.net

All other queries can be sent to uclh.jro-communications@nhs.net

Feedback and Complaints

We strive to provide an excellent service in terms of the quality of our work, timely delivery, professional behaviour and customer service.  

If you are unhappy about a service provided by the JRO, or if you feel we have not done something which we agreed to do, the best way for us to make improvements is to hear from you and learn from what you have to say. Feedback helps us improve the quality of our service. It is worthwhile discussing your concerns early on with the service, as we are usually able to sort the issue out quickly

If you are awaiting a response on a live case (e.g., an application or query submitted to the JRO) and haven’t heard back in the advised time, please email the relevant team lead. The team lead will aim to respond to you within 24 (working) hours.

To raise any other type of concern or feedback or make a formal complaint, you should email the JRO Operations Manager, Sham Islam, shamimul.islam@nhs.net, who will discuss the matter with one of the JRO's Associate Directors.

If you’d like to feedback on a positive experience, you should email the JRO Operations Manager, Sham Islam, shamimul.islam@nhs.net, who will ensure this is shared with the relevant team member

Management Team

The full list of management and leadership team can be found on our Management Team webpage.