Transactional HR - grade 5

Experiences

Activities and responsibilities likely to be required when working at this level

• First point of contact for general queries, providing excellent customer-focused support to colleagues in faculties/department (e.g. MyView updates and systems support, P60s, payslips).
• Using face-to-face, phone and email communication, escalating appropriately.
• Checking key documentation (e.g. GP certificates), archiving and uploading HR documentation to personal files.
• Preparing standard letters and templates (e.g. references, changes to appointment).
• Accurately collating and updating management information as instructed within set parameters (e.g. starters/leavers lists).
• Checking compliance with employment policy, escalating where necessary. 
• Working to agreed targets within set timeframes to deliver an efficient service.
• Entering data accurately (e.g. payroll, forms 6&7).

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Taking opportunities to have formal interaction with customers e.g. answering calls and greeting visitors formally.
• Doing data entry work with systems to develop systems understanding and knowledge.
• Gain experience of working in an organised and accurate way within set deadlines.

Learning from others  

• Learning from colleagues about what good customer service looks like through job shadowing/mentoring. 
• Gain experience of working in formal or informal teams and supporting colleagues collaboratively.

Formal learning

• Basic Microsoft Office usage.

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Following instructions and procedures

• Following directions.
• Following procedures.
• Time keeping and attending.
• Demonstrating commitment.
• Showing awareness of safety issues.
• Complying with legal obligations.

Achieving personal work goals and objectives

• Achieving objectives.
• Working energetically and enthusiastically.
• Pursuing self-development.
• Demonstrating ambition.

Working with people

• Understanding others.
• Adapting to the team.
• Building team spirit.
• Recognising and rewarding contributions.
• Listening.
• Consulting others.
• Communicating proactively.
• Showing tolerance and consideration.
• Showing empathy.
• Supporting others.
• Caring for others.
• Developing and communicating self-knowledge and insight.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website.