Transactional HR - grade 6

Experiences

Activities and responsibilities likely to be required when working at this level

• Acting as a key contact for general issues arising in the area of responsibility.
• Understanding, applying and communicating standard policy
• Providing relevant and timely advice to colleagues around standard issues (e.g. probation queries, advice relating to implementation of policies).
• Managing team workloads and monitoring delivery against set timeframes, escalating risks and issues where appropriate (e.g. following policy to provide a reasonable adjustment).
• Oversight of temporary staff.
• Providing on the job training for team.
• Maintaining compliance with processes and procedures.
• Keeping colleagues informed about progress and managing expectations. 
• Supporting the team to focus on customer needs and expectations. 
• Understanding and role-modelling best practice and customer service excellence, and acting as an ambassador for the team.
   

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Gain experience in discreetly dealing with sensitive data.
• Take opportunities to start to provide and communicate advice to customers (verbal/written).
• Gain experience in supporting new team members to be successful.
• Gain a broad understanding of and familiarity with statutory regulations and UCL policies - and how they might impact the work of the team.

Learning from others  

• Volunteer to engage in different groups outside of direct team (e.g. Green champion). 
• Take on roles within the department outside of existing responsibilities (e.g. First Aider/fire marshal).
• Join a relevant UCL Community of Practice, ideally as a member of a working group. 
• Volunteer to shadow a more senior member  of staff in order to be exposed to different working challenges.

Formal learning

• Consider CIPD (Chartered Institute of Personnel and Development) Level 3 or equivalent. 
• Gain confidence working with excel tables and database management.

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Adhering to principles and values

• Upholding ethics and values.
• Acting with integrity.
• Utilising diversity.
• Showing social and environmental responsibility.

Planning and organising

• Setting objectives.
• Planning.
• Managing time.
• Managing resources.
• Monitoring progress.

Developing results and setting customer expectations

• Focusing on customer needs and satisfaction.
• Setting high standards for quality.
• Monitoring and maintaining quality.
• Working systematically.
• Managing quality processes.
• Maintaining productivity levels.
• Driving projects to success.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website.