UCL Career Frameworks


Student Lifecycle - grade 7

Example job roles: Senior Administration

Level:    Independent


Activities and responsibilities likely to be required when working at this level

  • Coordinating an area or process that supports the student lifecycle, providing technical expertise on records, regulations and the external context
  • Thorough understanding of regulation and legislation within and outside of UCL, and being able to apply and communicate appropriately
  • Commitment and contribution to continuous process improvement
  • Dealing with complex and sensitive student and applicant cases, identifying any wider issues that need further referral
  • Point of contact for departments and external organisations
  • Drafting and cascading communications on a variety of subjects (e.g. individual students, programmes and wider procedures)
  • Contributing to drafting and designing procedures and policies
  • Planning and managing day to day work of a team or area, anticipating issues and monitoring progress against the set plan
  • Can include providing line management/supervisory support for team or service area, acting as a point of escalation
  • Building and maintaining relationships with UCL colleagues and external stakeholders, sharing good practice and enable smooth running of your areas of responsibility
  • Ensuring the quality of the service being delivered and adherence to best practice.

Personal and professional development

Development options to consider when working towards this level

Learning on the job

  • Gain detailed knowledge of student record systems.
  • Take on projects that develop your negotiation and people management skills.
  • Make positive suggestions to contribute to continuous improvement.

Learning from others  

  • Attend user-group and forums to expand knowledge of the sector and current issues.
  • Meet with peers to share best practice.
  • Volunteer to attend seminars where the opportunity arises
  • Consider a secondment or job shadowing to gain broader experience.

Formal learning

  • Develop analysis and data manipulation skills supported by advanced knowledge of excel packages and reporting.
  • Attend management training or review opportunities on LinkedIn Learning
  • Become a skilled user of the specialist database tools which support student support and success (e.g. Portico).

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Leading and supervising

  • Providing direction and co-ordinating action.
  • Supervising and monitoring behaviour.
  • Coaching.
  • Delegating.
  • Empowering staff.
  • Motivating others.
  • Developing staff.
  • Identifying and recruiting talent.


  • Analysing and evaluating information.
  • Testing assumptions and investigating.
  • Producing solutions.
  • Making judgements.
  • Demonstrating systems thinking.

Adapting and responding to change

  • Adapting.
  • Accepting new ideas.
  • Adapting interpersonal style.
  • Showing cross-cultural awareness.
  • Dealing with ambiguity.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website

8 February 2020

Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.