Student Lifecycle - grade 5

Experiences

Activities and responsibilities likely to be required when working at this level

• First point of contact for responding to students/applicants as part of their UCL lifecycle
• Communication largely by phone and email, occasionally face to face
• Dealing initially with routine enquiries and signposting other relevant services
• Processing applicant and student data, potentially in large volumes
• Able to understand, interpret and communicate set guidelines and procedures in order to support applicants/students and when to refer complex problems to managers/ colleagues
• Carrying out general administrative tasks to support the team as needed
• Supporting colleagues’ work as part of a team

Personal and professional development

Development options to consider when working towards this level

Learning on the job

• Gain experience of working with a database tool (e.g. student systems), and with large volumes of data
• Work as an active part of a team
• Gain experience of administration including performing of repetitive tasks accurately.

Learning from others  

• Build your understanding of HE sector
• Find a way to gain experience of dealing with people/ customers.

Formal learning

• Gain skills in use and application of basic MS Office packages.

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Working with people

• Understanding others.
• Adapting to the team.
• Building team spirit.
• Recognising and rewarding contributions.
• Listening.
• Consulting others.
• Communicating proactively.
• Showing tolerance and consideration.
• Showing empathy.
• Supporting others.
• Caring for others.
• Developing and communicating self-knowledge and insight.

Developing results and setting customer expectations

• Focusing on customer needs and satisfaction.
• Setting high standards for quality.
• Monitoring and maintaining quality.
• Working systematically.
• Managing quality processes.
• Maintaining productivity levels.
• Driving projects to success.

Following instructions and procedures

• Following directions.
• Following procedures.
• Time keeping and attending.
• Demonstrating commitment.
• Showing awareness of safety issues.
• Complying with legal obligations.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website.