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Introduction to Handling Conflict
Course Description:

This is Part 1 of a 2 Part series on Conflict Handling.

Part 1: Introduction to Handling Conflict

Part 2 is Practising Conflict Handling. You can sign up to this course on the MyLearning course page.

In a busy working environment internal conflicts can be detrimental to morale and business results. With the stress of delivering strategic objectives, meeting deadlines, and juggling different departmental priorities, having the ability to resolve conflict effectively is essential in the workplace today. This webinar provides you with practical strategies to address conflict management.

Learn how to recognise and handle conflict by:
  • being aware of the three elements of conflict and the four levels of conflict
  • having an understanding of the three principles for dealing with conflict
  • identifying your preferred conflict-handling style
  • understanding how NOT to deal with conflict
  • becoming familiar with a four-step model for resolving conflict.

Objectives:
By the end of this webinar you will:
  • Be aware of the three elements of conflict and the four levels of conflict
  • Have an understanding of the three principles for dealing with conflict
  • Have identified your preferred conflict-handling style
  • Understand how NOT to deal with conflict
  • Be familiar with a four-step model for resolving conflict.
Intended Audience:
UCL staff
Target Audience: UCL Staff only
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