UCL Learning Portfolio

This is Part 2 of a 2 Part series on Handling Conflict.

Part 2: Practising Conflict Handling

Part 1 is Essential Skills for Handling Conflict. You can sign up to this course on the MyLearning course page. You do not need to have attended that session as we will recap on the key learning points, and then put those learnings into practice. You will however be required to work through the pre-reads provided so that you come prepared to engage with the group.

This bite-sized practical session will support you in exploring a range of different conflict scenarios that you may experience at UCL. This session is designed to build on the techniques introduced at Essential skills for Handling Conflict.

We will explore a range of different conflict scenarios that may be found in the UCL working environment and identify both good practice and not so good practice in dealing with these conflict situations. 

As an attendee, you will be encouraged to participate in the conflict scenarios. 

 This session will cover:

• Recaps from Essential Skills for Conflict Handling on key techniques for managing conflict positively in working relationships
• Through group discussion, you will explore practical examples of healthy and unhealthy practices in different scenarios

This will be a very practical workshop and will be limited to a maximum of 30 attendees.

By the end of this course you will be able to:

• practice the application of conflict handling techniques in the context of different scenarios
• reflect on these techniques and explore how you may apply them in your role at UCL