Student and Registry Services


Student Support and Wellbeing: teams and responsibilities

Information about Student Support and Wellbeing, including our broad responsibilities and contact details for each of our teams. This information is intended for use by UCL staff.

Student Support and Wellbeing provides information, advice and welfare support for all registered students in relation to disability, mental health, counselling, global opportunities and international student welfare, in addition to managing events and general student enquiries.

For information on our student-facing services please visit the students website or the Student Enquiries Centre (Student Centre, Floor 1)

Find out more about a specific area:

Development, Campaigns and Projects team

Responsibilities include:

  • contributing to the overall Student Support and Wellbeing (SSW) service, by promoting services, events and campaigns
  • ensure all UCL students benefit from a rich and diverse range of extracurricular and wellbeing services and experiences which build their sense of community and support positive mental, emotional and physical wellbeing
  • manage SSW’s online information and resources
  • promote awareness of SSW’s support services and healthy lifestyles
  • manage partnerships with external organisations
  • deliver continuous improvement projects
  • lead and coordinate all SSW staff training
  • lead enhanced coordination of student inductions across UCL
  • organise Student Support and Wellbeing events for welcome and throughout the student lifecycle
  • lead support in halls of residence through Wardens and Student Residence Advisers (SRAs)
  • lead on the Student Health and Wellbeing Community of Practice

Email: ssw-comms@ucl.ac.uk
Location: B14, Southwing

    Mental Health, Wellbeing and Disability Support team

    Responsibilities include:

    • provide a comprehensive range of support services for students who have a disability which impacts upon their studies at UCL
    • support students with physical and sensory impairments, specific learning difficulties, autistic spectrum disorders, mental health difficulties, and long-term health conditions
    • arrange for adjustments to learning environments, loan out specialist equipment and provide one-to-one tutoring and support for students with specific learning difficulties
    • provide one-to-one support to students to help mitigate the impact of mental health conditions
    • support and provide appropriate external referrals to students affected by domestic and/or sexual violence
    • inform and advise students considering interruption of study for health and/or wellbeing reasons
    • support students who return to study following an interruption due to health and/or wellbeing reasons

    Telephone: + 44 (0)207 679 0100 (Int: 30100)
    Email: disability@ucl.ac.uk
    Email: student.wellbeing@ucl.ac.uk
    Location: Adjacent to the Student Enquiries Centre, Floor 1, Student Centre, 27-28 Gordon Square, London WC1H 0AW

      Faith Support (UCL Chaplain and Interfaith Adviser)

      Responsibilities include:

      • deliver pastoral support and advice around religious or faith concerns.

      Email: chaplaincy@ucl.ac.uk
      Location: B2, Student Centre, 27-28 Gordon Street, London WC1H 0AW
      Telephone: +44 (0)203 108 8942

      Study Abroad and International Student Support

      Responsibilities include:

      • provide specialist support and advice for all non-UK students at UCL
      • help to support students through the transition to university in the UK by organising the International Student Orientation Programme (ISOP) at the start of each term
      • co-ordinate and promote the UCL Study Abroad programme, including mobility opportunities through Erasmus
      • together with the Global Engagement Office (GEO), co-ordinate UCL’s relationship with partner institutions
      • co-ordinate and develop opportunities for students to go abroad on short placements
      • provide administrative and welfare support to all undergraduate students undertaking a period abroad as part of their studies

      Telephone: +44 (0)207 679 0121
      Email: studyabroad@ucl.ac.uk (Study Abroad)
      Email: internationalsupport@ucl.ac.uk (International Student Support)
      Location: B14, Southwing

      Student Enquiries Centre team

      Responsibilities include:

      • manage the face-to-face point of contact for student-related enquiries from new and current UCL students, academics, faculties and departments, and the wider UCL community
      • offer email support to new and current students, and provide confirmation of a student’s enrolment at UCL
      • deliver the new student enquiries management project and related systems

      Email: studentstatus@ucl.ac.uk
      Location: Student Enquiries Centre, Floor 1, Student Centre, 27-28 Gordon Street, London WC1H 0AW

      Student Psychological and Counselling Services team

      Responsibilities include:

      • support UCL students with personal, emotional and psychological concerns through short-term counselling, cognitive behavioural therapy, psychiatric support and psycho-educational groups

      Telephone: +44 (0)207 679 1487 (Int: 21487)
      Email: spcs-info@ucl.ac.uk
      Location: Ground Floor, 3-4 Taviton Street, London WC1H 0BT

      Wardens and Student Residence Adviser team

      Responsibilities include:

      • provide on-site support to students living in UCL residences, related to health and wellbeing, safety, community-building or maintenance issues

      Email: sraadmin@ucl.ac.uk
      Location: Various halls of residence