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Student Support and Wellbeing: teams and responsibilities

Information about Student Support and Wellbeing, including our broad responsibilities and contact details for each of our teams. This information is intended for use by UCL staff.

Student Support and Wellbeing provides information, advice and welfare support for all registered students in relation to disability, mental health, counselling, global opportunities and international student welfare, in addition to managing events and general student enquiries.

For information on our student-facing services please visit the students website or the student centre

Find out more about a specific area:


Development, Communications and Projects team

Responsibilities include:

  • Manages SSW’s online information and resources.
  • Promotes awareness of SSW’s support services and healthy lifestyles.
  • Manages partnerships with external organisations.
  • Delivers continuous improvement projects.
  • Leads enhanced coordination of student inductions across UCL.
  • Leads support in halls of residence through Wardens and Student Residence Advisers (SRAs). Responds to crisis situations.

Email: student.wellbeing@ucl.ac.uk
Location: G01, Bidborough House, 38-50 Bidborough Street, London WC1H 9BT


    Faith Support

    Responsibilities include:

    • Deliver pastoral support and advice around religious or faith concerns.

    Email: c.bradley@ucl.ac.uk
    Location: G01, Bidborough House, 38-50 Bidborough Street, London WC1H 9BT


      Mental Health, Wellbeing and Disability Support team

      Responsibilities include:

      • provide a comprehensive range of support services for students who have a disability which impacts upon their studies at UCL
      • support students with physical and sensory impairments, specific learning difficulties, autistic spectrum disorders, mental health difficulties, and long-term health conditions
      • arrange for adjustments to learning environments, loan out specialist equipment and provide one-to-one tutoring and support for students with specific learning difficulties
      • provide one-to-one support to students to help mitigate the impact of mental health conditions
      • support and provide appropriate external referrals to students affected by domestic and/or sexual violence
      • inform and advise students considering interruption of study for health and/or wellbeing reasons
      • support students who return to study following an interruption due to health and/or wellbeing reasons

      Telephone: + 44 (0)207 679 0100 (Int: 30100)
      Email: disability@ucl.ac.uk
      Email: student.wellbeing@ucl.ac.uk
      Location: Level 3, UCL Institute of Education


      Student Centre team

      Responsibilities include:

      • manage the face-to-face point of contact for student-related enquiries from new and current UCL students, UCL Alumni, UCL Academics, Faculties and Departments, and the wider UCL community
      • offer email support to new and current students, and provide confirmation of a student’s enrolment at UCL
      • organise key student events on behalf of the division, specifically the bi-annual Opening of Session (Start of Session) event
      • provide logistical support and expertise for Wellbeing events, ISOP, the annual Study Abroad Fair and International Students workshops
      • deliver the new project and systems for student enquiry management

      Telephone: +44 (0)207 679 2036 (Int: 32036)
      Email: studentstatus@ucl.ac.uk
      Location: 27-28 Gordon Street, London WC1H 0AH


      Student Mobility team

      Responsibilities include:

      • provide specialist support and advice for all non-UK students at UCL
      • help to support students through the transition to university in the UK by organising the International Student Orientation Programme (ISOP) at the start of each term
      • co-ordinate and promote the UCL Study Abroad Programme
      • provide administrative and welfare support to all undergraduate students undertaking a period abroad as part of their studies

      Telephone: +44 (0)203 108 4043
      Email: internationalsupport@ucl.ac.uk

      Telephone: +44 (0)207 679 0121
      Email: studyabroad@ucl.ac.uk

      Location: G01, Bidborough House, 38-50 Bidborough Street, London WC1H 9BT 


      Student Psychological and Counselling Services team

      Responsibilities include:

      • help UCL students with personal, emotional and psychological concerns

      Telephone: +44 (0)207 679 1487 (Int: 21487)
      Email: g.nandagopal@ucl.ac.uk
      Location: Ground Floor, 3-4 Taviton Street, London WC1H 0BT


      Wardens and Student Residence Adviser team

      Responsibilities include:

      • appoint, train and oversee the work of wardens and advisers (SRA) in all student residences
      • through SRAs, provide support to students at UCL residences
      • report any activity which is in violation of UCL residency regulations

      Email: student.wellbeing@ucl.ac.uk
      Location: G01, Bidborough House, 38-50 Bidborough Street, London WC1H 9BT