Advice on EC claims during the Portico outage (12-15 April)

Portico will be unavailable from 5pm on Friday 12 April until 10am on Monday 15 April. This is due to the scheduled system upgrade. During this time, it will not be possible for students to submit EC Claims or for staff to process EC Claims on the EC system on Portico.

Please follow the guidance below to support your students with EC claims during this time:

• Process in-progress applications in advance of the outage where possible.
• Advise students of the outage and that they will be able to submit new applications as soon as the service is restored.
• FOR SELF-CERTIFICATION CLAIMS: Allow students to submit retrospective self-certification claims for the days of the outage. To do this, you should advise them to follow these steps:

1. Contact your department via email before the deadline to inform them that you wish to submit a self-cert claim;
2. Once Portico is back online, submit the claim as an evidenced claim, select that you will attach evidence later and add a note in the Summary of circumstances field that this is a retrospective self-certification claim for (specify date) due to the Portico outage.
   
   The panel will then be able to review your claim and convert it to self-certification where appropriate.

• FOR EVIDENCED CLAIMS: Students wishing to submit evidenced claims should follow the usual process once the service is restored as these can be submitted after an assessment deadline.

Please note the Easter closure dates: 5.30pm on Wednesday 27 April to 9.00am on Thursday 4 April 2024.