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Student and Registry Services

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How to Contact Academic Services

26 April 2019

Key email addresses depending on your query to ensure you get a timely response

Information updated February 2022

Academic Services is currently comprised of multiple teams, and we acknowledge it can sometimes be difficult to know where to send a particular query.

The following are our main mailboxes, and the areas of work they are related to:

EmailArea of work
academicregulations@ucl.ac.ukRegulations
Academic Manual
Suspensions of Regulations
Academic Misconduct
Authorised Absence
Material Irregularities
examiners@ucl.ac.ukExternal Examiners (appointments, reports, and payment)
Boards of Examiners
acadserv.pmap@ucl.ac.ukProgramme approvals
academic.partnerships@ucl.ac.ukAcademic Partnerships
aser@ucl.ac.ukAnnual Student Experience Review
academic.services@ucl.ac.ukGovernance
Committees
casework@ucl.ac.ukStudent Complaints
Student Disciplinary
examinations@ucl.ac.ukExamination timetable
Examination proforma exercise
Examination paper production
Overseas examinations
Examination adjustments
studentdata@ucl.ac.ukStudent-related data for annual monitoring, internal quality review and external returns
studentrecords@ucl.ac.uk

UG and PGT matters including:

Enrolment
Module Selection
Interruptions
Withdrawals
Deferred assessments Programme transfers
Student results
Degree certificates
Affiliate and Intercollegiate students
Verification of 18+ Transport for London oyster card applications

researchdegrees@ucl.ac.uk

PGR matters including:

Enrolment
Research degree examination entries, thesis submission, and dispatch
Nomination, appointment, and payment of Examiners (Research degrees and specialist doctorate programmes)

transcripts@ucl.ac.ukTranscripts
hear@ucl.ac.ukHigher Education Achievement Report (HEAR)
lifecycle@ucl.ac.ukPrograme Diets
Module Amendments
Module Approvals
porticogovernance@ucl.ac.uk

Portico Governance
Module Catalogue

itservices@ucl.ac.ukPortico helpdesk support
timetabling@ucl.ac.ukCMIS timetabling support

Contact email for further information: academicregulations@ucl.ac.uk