Information Services Division


Forgotten user ID or password

User ID

Your user ID is automatically assigned to you and cannot be changed. It will remain the same even if you move departments or change your status (e.g. from student to staff).

If you’re not sure what your user ID is, go to MyAccount - Find my user ID (make sure you’ve got your UCL ID card to hand. You’ll need it to find your UPI).

Enter the required information, and your user ID will be displayed.


Have you already registered your mobile number on MyAccount?

If you have registered your phone number with the MyAccount service, visit the MyAccount page and select the 'I have forgotten my password or it has expired' option. Confirm your user ID and the last five digits of your phone number. A code will be sent to your phone allowing you to reset your password.

Not yet registered your mobile number?

If you have not already registered your phone number, you will need to visit IT Services in person with your UCL ID card. But...

Staff and Visitors

If you are off-site and unable to do this, first contact your Computer Rep who can arrange with the IT Services to register your phone number on your behalf.


If you are off-site and unable to visit, contact IT Services who can arrange to verify your identity. You will need your student number and UPI and may be asked for other information to help identify yourself. Staff on the IT Services will then be able to register your details with MyAccount.

Other users:

Contact IT Services in the first instance. They may require information about your association with UCL, including UPI, student number or other references