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Information Services Division

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Voice over Internet Protocol (VOIP)


Voice over IP (Internet Protocol)  is a voice service connecting telephone handsets via the data network, making use of the existing data infrastructure and resilience that has been built into UCL's networking services. This technology is already being used in a number of UCL buildings such as Central House, 222 Euston Road, 1-19 Torrington Place (Partly), 132/140 Hampstead Road, 170 Tottenham Court Road, Bidborough House, Maple House, One Canada Square, Institute of Education, Charles Bell, Tottenham Court Road and The Podium with others to follow.

We will continue to support the old UCL telephone system until the roll out of VOIP is complete.

Why we are changing?

Older equipment is becoming harder to maintain and isn’t as flexible as modern systems, which make moves and changes easier as well as providing new features and future proof guarantees. Integrating with computer systems will help people work more flexibly and efficiently as well as providing unique features, such as a directory on your phone to make finding people and calling them much easier.

What does it mean to me?

In most cases, you won't be able to take your existing number to the new system when you transfer. However, once you have your new number in the VoIP system you should never have to change it again if you move around College. You can log in at any VoIP phone and your number will follow you, complete with all your speed dials, settings and ring tones. If you move to another UCL VoIP building, you simply log in.

Staff in affected buildings will be contacted by the Estates/I.T Project Managers well in advance and given clear timescales.