Unable to print / see your print job on the device

If you have sent a print job to the Print @ UCL device, but it does not appear then this could be because your password failed.

Have you recently changed your UCL password?

If you have recently changed your main UCL password then you may find that you are unable to print. Don't worry this is fairly easy to fix; you just need to update your credentials on your machine, to allow your print jobs to be sent to Print @ UCL queue. For Windows users you can do this by updating your 'Windows Credentials'. Mac users will need to update their keychain.

• How to update your Windows credentials on Windows
  
• How to update your Keychain for Print @ UCL on Mac OS X

For all other operating systems you will need connect your computer to the Print @ UCL print queue

Please note: if you are printing via Desktop @ UCLthen your password credentials will be updated automatically.

If this does not resolve your issue then please contact the ISD Service Desk