Information Services Division


Meet the Digital Education Team

The Digital Education Team are based within ISD and provide support, advice and training for all aspects of Learning Technology, e-learning and distance learning across the whole of UCL.

Meet the team

Fiona Strawbridge

Director of Digital Education

Fiona Strawbridge…

Fiona  has managed Digital Education (previous E-learning) support at UCL since its inception. She has seen the activity grow from three people supporting a handful of courses in the old Learning Technology Support Service in 2003 to the current extended structure which now includes school-facing support, online learning, digital skills development, innovations and evaluation and digital accessibility.  As well as running the Digital Education group, she is ISD's Education Domain lead, overseeing the UCL portfolio of education-related IT initiatives.

Fiona joined UCL in 2000 when she was responsible for IT training. Before joining UCL Fiona lectured in remote sensing and geographic information systems at Bath Spa University following a stint as a post-doc at UCL's Mullard Space Science Laboratory. 

Digital Education Services

The Digital Education Services team is led by Jason Norton. They are responsible for managing UCL Learning Technology core services, end-user support and the central training programme. 

Jason Norris

Jason Norton

Head of Digital Education Services

Jason joined UCL in 2004 and joined the precursor Digital Education team in 2008. Jason is the Digital Education Services Manager responsible for the core digital education systems/service such as Moodle and Lecturecast. He manages the Digital Education Core service team that provides centrally provisioned second line application and pedagogic support for our tools and practice.

Jason is an Alumni of UCL having studied as a part time student for a master’s degree in Digital Anthropology from 2012-14. His primary focus is ensuring that the services within his area provide functional and practical value to all areas of UCL’s varied academic practice, while still maintaining a core set of tools that can be used generally across the institution.

Rod Digges…

Rod Digges 

Learning Technologist

Rod works with the Digital Education Services team supporting and advising on the use of Lecturecast, Moodle, Electronic Voting, Opinio and a range of other technologies employed in teaching and learning.

Zaman Wong

Zaman Wong

Digital Education Support Analyst

Zaman has been working in various departments of ISD since 2008, joining the Digital Education Services team in 2012 to provide E-Learning training and support. 
Eliot Hoving

Eliot Hoving

Learning Technologist

Eliot joined the Digital Education Services team in October 2018. He supports a range of learning technologies with a focus on e-assessment including digital marking workflows, digital rubrics, peer review, and Turnitin. He enjoys working with teachers to utilise technologies for creating engaging learning experiences, facilitating dialogue towards collective learning, and sparking self and peer reflection.

Kolil Ullah

Kolil Ullah

Digital Education Support Analyst

Kolil comes from working within e-Learning in the private and public sectors and joined the Digital Education Services team in September 2018. Kolil specialises in Moodle support for the Digital Education core services. He also supports training and guidance on using other Technologies such as H5P, Lecturecast, Turnitin, Opinio and instructional design. 

Digital Education Advisory

The Digital Education Advisory team is led by Clive Young. They are responsible for supporting and disseminating good practice through school-facing facilitators who work closely with Arena Centre for Research-Based Education colleagues. This includes running local events and staff development activities. The team also includes three Faculty Learning Technology Leads.

Clive Young

Clive Young

Head of Digital Education Advisory

Twitter: @CliveYoungUCL@ABC_LD

Clive joined UCL in 2009 and is now the is the Digital Education Advisory Team Leader. The Advisory Team supports the adoption of the UCL learning and teaching and e-learning strategies across four Schools and numerous departments. Before UCL, Clive worked in consultant, management and developer roles, mainly at research-led universities including Imperial College London, University of St Andrews and UMIST, Manchester. For ten years he was an associate lecturer on the Open University’s Masters in Online and Distance Education and has also worked as an external project evaluator for the European Commission. Clive's current interests are institutional change models, media pedagogy and learning design. He is the co-originator of the popular ABC method of learning design.

Nataša Perović

Nataša Perović

Digital Education Advisor (SLMS)

Twitter: @ABC_LD, @ABCtoVLE

Nataša joined UCL Digital Education in 2013 as a Digital Education Advisor. She supports the adoption of UCL’s learning and teaching strategies across the School of Life and Medical Sciences and implementation of ABC LD method across UCL. She also contributes to academic development sessions with colleagues from UCL Arena Centre for Research-based Education.

Nataša has a background in science, web development and teaching and has been working in e-learning in higher education since 2006. She is particularly interested in learning design, blended learning, open educational resources and use of media in education. 

Nataša co-developed the ABC learning design method, now used globally and is a member of the Erasmus+ project ABCtoVLE UCL team.

Karen Shackleford-Cesare…

Karen Shackleford-Cesare

Digital Education Advisor (BEAMS)

Twitter: @yinka2000

Karen joined UCL's Digital Education Services team in December 2016 from the University of Roehampton. Her first role was in the Core team and her current role is in the DE Advisory team facing the School of Built Environment, Engineering and Mathematical and Physical Sciences (BEAMS). Karen is also the Service Owner (SO) for Reflect, UCL's WordPress based educational blogging platform.

Her professional interests include student motivation and engagement, e-assessment, (including peer and ipsative assessment and feedback data analysis). Also, improving the usability of, and productivity gains to made from learning technologies.

Karen is a Fellow of the HEA, a CMALT holder and also has experience of being an academic having been a lecturer in Management Information Systems at the University of the West Indies, teaching undergraduates in both in-person and hybrid distance modes. Although, she acknowledges that learning technologies may not be able to compete with the "pulling power" of an academics' infectious enthusiasm for their subject to motivate students, she believes that used strategically they can disrupt and transform both learning and teaching in HE. 

Leo Havemann

Leo Havemann

Digital Education Advisor (SLASH)

Twitter: @leohavemann

Leo joined UCL Digital Education in September 2018, following a decade supporting and developing online learning and teaching down the road at Birkbeck, University of London and previously, roles teaching in HE and working in libraries and industry.

His role in the DE Advisory team faces Arts & Humanities, Laws, Social & Historical Sciences and the School of Slavonic & East European Studies (also known as SLASH) and his research and practice interests include open practices and policies in education, blended learning, literacies, and assessment.

Tim Neumaan…

Tim Neumann

Learning Technologies Unit Lead (IOE)

Tim has worked as a learning technology consultant in further education and remote organisational learning contexts before joining the IOE in 2005. He has since been involved in several UK and international research and consultancy projects on e-assessment, online collaboration and academic development. Tim has a background as a media producer with special expertise in large scale events and mass participation, and his particular interests are web conferencing, communication and online pedagogy.

Tim works at the Institute of Education on enhancing online and blended learning practices, and he teaches fully online on IOE postgraduate programmes.

Picture of Samantha Ahern

Samantha Ahern

Faculty Learning Technology Lead (Bartlett)

Samantha joined UCL in January 2013 and has undertaken roles within ISD including IT Training, Information Security Officer, Learning Technology Project Officer as is currently seconded to the post of Faculty Learning Technology Lead..

She is a qualified teacher and spent a number of years teaching ICT at Secondary level including ‘A’ level.  In addition, Samantha is a Fellow of the HEA and an ACMALT holder. 

Data is a bit of an obsession, whether this be through her Digi-Ed team blog posts (Samantha's Scribbles), her research or side projects (Data Literacy Playground).

She is a promoter and advocate of open - open data, open science and open education resources and champions inclusive and accessible education.

Picture of Richard Osborne

Richard Osborne

Faculty Learning Technology Lead (MAPS)

Richard joined UCL in August 2020. He has over 30 years’ experience across business and education, working in fields as diverse as the defence industry, management consultancy, web design / development and both secondary and higher education. He holds a BSc in Psychology from UCL, a Masters level qualification in User Experience from the Open University, and both a PGCE in Secondary Science and a Doctorate in Education from the University of Exeter

Richard has taught both face-to-face and online for many years, working with secondary school pupils, undergraduate and postgraduate students, and with adult learners, in both formal and informal contexts. He has a special interest in forms of assessment, in particular the notion of authentic assessment and how it can help learners connect with the world of work.

Richard’s research is focused on ecological approaches to educational technology, in particular the concept of affordance; not only how this key term has been interpreted in multiple disciplines, but also its potential value in helping to align pedagogy and technology. He is also interested in the notion of digital spaces and digital places, and how the ‘chronotope’ of the digital might enable unique learning experiences.

Abbi Shaw

Abbi Shaw

Faculty Learning Technology Lead (Arts & Humanities)

Abbi joined UCL in July 2020. Previously a Learning Technologist at St. Mary’s University, Abbi is a Fellow of the HEA, and a CMALT assessor (with a CMALT specialism in fostering Digital Confidence). Abbi is particularly fond of Moodle, and quite excessively enjoys designing solutions and workflows in available platforms.

Outside higher education, Abbi has continuously run online businesses since 1998, cultivating the belief that effective digital design (commercial, pedagogical or recreational) is led by the intended audience and outcome alike.

Digital Education Futures

The Digital Education Futures team is led by Steve Rowett. They are responsible for horizon scanning, trialling and evaluating new technologies and pedagogies, as well as designing and evaluating technology-enhanced physical learning spaces.

Steve Rowett

Steve Rowett
Head of Digital Education Futures

Email contact
020 3549 5132

Steve joined UCL in 2000 after working in a similar role at the University of Surrey. His work at UCL mostly involves developing new services to support and enhance the student experience. These have included the student laptop loan scheme and the Reflect blogging service. His current work is around assessment, including the procurement and implementation of an e-assessment system to support formative and summative assessment. 

Janina Dewitz

Janina Dewitz
Innovations Officer

Email contact
020 3549 5194

Janina joined Digital Education Futures in December 2012. Her role involves horizon scanning and trialling new technologies for learning and teaching, including open badges, social media, gamification, augmented reality and anything else that emerges.
David Goddard

David Goddard

Digital Student Experience Product Owner

David joined UCL in 2008 from QMUL. During his career he has been involved in the development and deployment of digital technologies that have transformed the experience of students across the entire lifecycle of their interactions with the University, whether that be through interactions with lecturers, peers, societies, the union, library or many other touch points. As a new member of the team he's excited about defining the vision for a connected, frictionless digital experience for students that multiples and magnifies the benefits the UCL experience delivers.
Digital Skills Development

The Digital Skills Development team is led by Caroline Norris. The team provides training and support to students and staff in the development of digital capabilities.

Photo of Caroline Norris

Caroline Norris

Head of Digital Skills Development

Caroline has been involved in 'IT Training' for over fifteen years at UCL and set up and ran the Open Learning Centre, managed the European Computer Driving Licence programme and has overseen both staff and student IT training programmes over the years.  She currently manages the Digital Skills Development team which provided training and support for both staff and students to develop their digital capabilities to meet their personal, professional and academic needs. As well as leading the team, Caroline manages and promotes UCL's LinkedIn Learning provision which offers a wide range of video tutorials in creative, business and technical skills and works closely with other training providers as part of the MyLearning team.  She also coordinates student induction activities for ISD.  Caroline has a particular interest in employability and the neuroscience of learning.
Jim Tyson

Jim Tyson

Senior IT Trainer

Jim came to UCL in 2005 having previously worked at the Policy Studies Institute, where he supported research computing,  and Birkbeck College, where among other things he taught Applied Computational Linguistics (this was an easy gig because no one knew what it was).  His first post at UCL was a joint appointment with the then Graduate School.

He has worked in almost all areas of Digital Skills training including mainstream off the shelf applications such as Microsoft Office and UCL enterprise applications such as Portico. He has developed training in programming skills and in the Unix operating system.  Over the years Jim has also promoted skills in data analysis software including SPSS, Stata and R.

Jim is a member of the ucisa Digital Capabilities Group and has worked on the last two of the group's Digital Capabilities Surveys of the UK Higher and Further Education sectors.

Krystyna Huszcza

Krystyna Huszcza

Senior IT Trainer

Krystyna has worked as an IT Trainer for over 20 years, initially at the Institute of Education, and joined the Digital Education team in 2018. She offers training and support to staff and students in a wide range of apps including Office, Microsoft 365, web-based tools and more.
Rebecca Wilson

Rebecca Wilson

Initial Teacher Education: Teaching Technology Specialist

Rebecca Wilson has worked for over 20 years as part of the Initial Teacher Education programme at UCL Institute of Education – the team rated ‘outstanding’ by Ofsted.
As part of the UCL Digital Education Team Rebecca continues to promote the innovative use of new technologies as a teaching and learning tool and seeks to develop the skills and knowledge of UCL staff and students. She devises and teaches a range of digital technology sessions and modules in liaison with course teams and delivers sessions on the ISD Digital Skills Development programme. She also works with academic departments to support teaching and learning with technology including initiating global technology projects and facilitating and disseminating innovative digital pedagogy.

David Wong

David Wong

Senior Digital Research Trainer

David joined Digital Skills Development in 2021. He has held numerous IT roles in the University of Cambridge, The Open University, and the University of Reading, from supporting Word 2.0 to sysadmin in a software house. He joined UCL in 2014 as Senior Research IT Services Facilitator.

David is also an associate lecturer at the Open University. He has taught music and IT degree courses, currently on service and project management. His eclectic set of interests and training includes Master's degrees in management (MBA, MEd), software (MSc), divinity (BD), music (PhD), and is a Fellow of the HEA. He has run training on NVivo, Finale and MuseScore (notation), Construct (educational games), video editing, and hosting Zoom.

Jasmin Mullings

Jasmin Mullings

Digital Skills Development Coordinator


Jasmin joined the team in January 2017 as a Digital Education Administrator, splitting her time between dealing with administration for Digital Skills Development training courses and supporting the public-facing learning environment, UCLeXtend.
Online Learning

The Online Learning team is led by Joanna Stroud and offers learning and instructional design services, consultancy for use of learning technologies, and project management support for course development. It additionally manages a number of platforms to support online degree programmes, short courses for CPD and executive education purposes, and MOOCs.

Photo of Joanna Stroud

Joanna Stroud

Head of Online Learning


Jo joined UCL Digital Education in 2017, having held learning technology positions at both research intensive and teaching-focused higher education institutions, including LSHTM, LSE, and Sheffield Hallam University.

She has a cross-institutional responsibility for online and distance education in its many forms, providing guidance relating to online pedagogies and learning design alongside course development processes. She also leads on development of online short courses, acting as service owner for the public-facing learning environment, UCLeXtend, and managing UCL’s relationship with free online course and MOOC provider, FutureLearn. She has co-ordinated the strategic, pedagogic, and developmental components of UCL's move to online teaching as part of its COVID-19 response.

Jo holds a master's degree in Education from the UCL Institute of Education, is a Fellow of the HEA and CMALT assessor, and has taught at undergraduate and postgraduate level. Her primary interests in the field of digital education are, as you might expect, fully online teaching and learning, professional education, and open educational practices.

Antonella Veccia

Antonella Veccia

Learning Designer (Online Learning)

Antonella joined UCL In March 2021. She is a Learning Designer with over 15 years’ experience in the educational, commercial and charity sector. During this time, she has advised a very diverse range of clients in digital learning best practice and supported the development and use of digital technologies to harness learner-centred practices.

Antonella’s academic background is in Politics and Modern Languages; she spent more than a decade as a tutor of Italian in many establishments including Oxford Brookes University, Oxford University Language Centre and the UCL Language Centre (CLIE).

Matt O'Rourke

Matt O'Rourke

Learning Designer (Online Learning)

Matt first became involved with education in the FE sector as an English language lecturer in the mid 1990’s. He then went on to work abroad for 17 years, both in linguistics and in technology enhanced learning. The majority of overseas postings were with the British Council, but Matt also worked for other organisations including the United Nations and also UCL at their Foundation school in Kazakhstan during this time.

For the past few years, Matt has been working nearer to home as an on-line learning consultant for the HE sector. Recent clients have included The University of Oxford and Imperial College.

Matt has a Master’s Degree in Educational Technology and Teaching English to Speakers of Other Languages. He is interested in photography and video making. He also enjoys creating MOOCs and also working with colleagues who are looking to incorporate innovative technology into their teaching.

Picture of George Lekeas

Dr. George Lekeas

VLE Support/IT HelpDesk Analyst

George has been working in the field of Digital Education for almost two decades on both the technology and the academic side. He supports all Digital Education technologies with a particular interest in learning design, synchronous/asynchronous teaching, blogging and e-portfolio tools for student work assessment, e-portfolios, professional reflection and dialog, showcasing, online and distance learning and MOOCS. He is particularly interested in the technical aspects and how different technologies can come together to create the best experience for students and tutors in blended pedagogies.
Digital Accessibility
Photo of Michele Farmer

Michele Farmer

Digital Accessibility Coordinator

Michele began her two-year secondment as a Digital Accessibility Coordinator in Oct 2019. This post was created as part of UCL’s response to recent digital accessibility legislation and has a key role in championing the cause of better accessibility of UCL’s digital platforms and their content.

Michele has been with UCL since Sept 2008 and has an extensive background in disability support and assistive technology.

Photo of Reena Babu

Reena Babu

Digital Accessibility Technologist

Reena joined UCL in August 2017. She provides support to disabled students and staff in assistive technology, both hardware and software, focus on one to one IT training and make recommendations on ergonomic equipment to assist in their working environment.
Faculty/Department Learning Technologists 

There are a number of Learning Technologists based in faculties and departments that are co-managed by the E-Learning Facilitator for their corresponding school. They are responsible for supporting and  disseminating good practice within their faculty / department. This includes managing projects, running local workshops and supporting staff.

Sean Gainford…

Sean Gainford
Faculty Learning Technology Lead

Faculty of Population Health Sciences

With a background in skilled manual labour, construction management, educational awarding bodies, charities, the Arts, corporate enterprise and entrepreneurship, information technology, e-learning and instructional design, you can basically ask him questions on anything, and even if he doesn't know the answers, he will always be polite, wise and often humorous in his response.

Mathew Seren Smith

Matt Smith 

Learning Technologist

Faculty of Engineering

Matt works as the learning technologist for UCL's Faculty of Engineering. Matt is a Fellow of the Higher Education Academy (FHEA) and is currently studying for a Masters in Education and Technology at the UCL Institute of Education. Matt has a particular interest in the use of scenarios for teaching and learning, in particular how they can be used to effectively facilitate flipped and blended learning. In his spare works on projects, which focus on ways technology may be used for public education and social activism.
Ian Calder

Ian Calder
Learning Technologist

UCL School of Management

Ian is the Learning Technologist based within the UCL School of Management and provides support for academic and professional services colleagues in the development of online learning activities and resources. Ian is an Associate Fellow of the Higher Education Academy.

Matteo Fumagalli…
Matteo Fumagalli
Education Manager

Department of Anthropology
Matteo supports the organisation of the Clinical Neuroscience, Clinical Neurology and Brain & Mind Sciences programmes for which he is the first point of contact for students as well as liaising with academics; Matteo's efforts are geared towards offering a great learning experience to MSc students and ensuring high quality standards on these programmes. His role also entails supporting all MSc programmes at the Institute of Neurology from an administrative and pedagogical point of view, keeping consistent what we offer students across teaching, assessment and learning resources.
Matteo's background is in Education Sciences and in the last few years he has developed a keen interest in using learning technologies in university. He has taken part in numerous projects where the use of learning technologies helped enhancing teaching practice for academics as well as the student learning experience. Matteo was recently been awarded the Certified Membership of the Association for Learning Technology and the Associate Fellowship of the Higher Education Academy.
Photo of Fiona Harvey

Fiona Harvey

Faculty Lead Learning Technologist for Social and Historical Sciences

Twitter: @fionajharvey

Fiona has worked in education for over twenty years, including as an IT Lecturer and in HE as an Education Developer and Leader of Digital Education, supporting staff and students to develop their digital literacies skills. She has been involved nationally in online learning including creating and leading Students as Champions  (iChamps), open badges and ePortfolios. In 2014-2017 she was the President of the Association of Learning Technology. 

She has studied online for all her degrees.  She completed her BSc in Psychology (Derby), MSc Digital Education (Edinburgh) and is undertaking her PhD via Lancaster University online programme e-Research and Technology Enhanced Learning.

Our blog

Read about what the team have been up to on the Team blog or follow us on Twitter

Contact us

For general enquiries please email Digi Ed. For urgent enquiries you can telephone the IT Services on 020 7679 5000 (Ext: 25000 within UCL)