Information Services Division


Set forwarding using Outlook Web Access (OWA)

Set forwarding in Outlook Web Access (OWA) to automatically forward your UCL email to another account.

Before you start...

Check your browser compatibility to ensure you meet the minimum requirements for using OWA.

Note: If you handle personal data in your email, or if there is any possibility that you will receive emails containing personal data, you must not set up email forwarding from your UCL account. Forwarding emails containing personal data outside of UCL is a breach of GDPR. It is highly likely that this requirement will therefore apply to the majority of UCL staff. If you are unsure about whether you will be receiving personal data in your email, you should err on the side of caution and refrain from forwarding. There may be cases where forwarding is appropriate, for example with partner organisations where appropriate contracts and assurances are in place, however this should not be done without prior approval from the Information Security Group. In all cases, if you are unsure, please contact the Information Security Group prior to setting up forwarding.


1.  In Mail view, click on Settings (visible as a cog wheel icon) within the top-right corner. Select View all Outlook settings.

2.  A Settings window will appear. Select Email. Select Forwarding.

3. Tick the enable forwarding tick-box and enter your preferred email address within the Forwards my email to field. You can choose to keep a copy of your forwarded emails in OWA by checking the Keep a copy of forwarded messages check box.

4. Select Save to apply the change.

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