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Removing junk email in Outlook Web Access (OWA)

Outlook Web Access provides a facility to filter junk email automatically by moving suspected junk to the Junk E-mail folder. Learn how to control unwanted messages in Outlook Web Access.

At UCL, we tag suspected junk email with {SPAM?} in the subject line. We recommend to create a mail rule for these messages to move all mail containing {SPAM?} in the subject line to a junk email folder. Learn how to create a message rule using OWA.

In addition, the Outlook Web Access provides a facility to filter junk email automatically by moving suspected junk to the Junk E-mail folder. Any active content within the message, such as links or executable content within the message are disabled.

You can also control unwanted messages in Outlook Web Access. Learn how to do this.

Before you start...

Check your browser compatibility to ensure you meet the minimum requirements for using OWA.


Instructions

You need to use the Block or Allow tab to help control unwanted and unsolicited messages by creating and managing lists of email addresses and domains that you trust and those you don't.

1. Click on the Settings cog icon on the top-right corner. Beneath Your app settings, select Mail.

Location of the settings and mail options

Fig 1. Settings menu on OWA
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2. Select Mail > Accounts > Block or allow from the left hand window pane.

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Fig 2. Block or allow option
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Setting descriptions

Don't move mail to my Junk Email folderSelect this option button if you want to turn off junk email filtering. If you select this, you won't be able to use any of the other options on this tab. Selecting this option does not turn off the UCL Junk email tag {SPAM?}.

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Fig 3. Don't move email to my Junk Email folder option in OWA
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Automatically filter junk emailSelect this option if you want to use junk e-mail filtering. This is in addition to the UCL Junk email tag {SPAM?}.

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Fig 4. Automatically filter junk email option
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Safe Senders and Recipients [External link for more information]Add senders you trust and recipients that you don't want to block to this list. Email from these senders or to these recipients will never be treated as junk email. Safe recipients include groups that you're a member of and from which you want to receive email messages. You can also add individual email addresses to your Safe Senders and Recipients list. A recipient is the intended destination of a message. A recipient can be a specific person or a group. 

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Fig 5. Safe senders and recipients option
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Trust e-mail From my contactsIf you select this check box, email from any address in your Contacts will be treated as safe. 

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Fig 6. Trust email from my contacts option
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Blocked Senders [External link for more information]Blocked senders are domains and people you don't want to receive email messages from. Messages received from any email address or domain in your Blocked Senders list are sent directly to your Junk E-Mail folder.  

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Fig 7. Blocked senders option
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Don't trust e-mail unless it comes from someone in my Safe Senders and Recipients list or local sendersIn addition to Safe Senders and Recipients and Blocked Senders, you can use this setting to treat all email as junk unless it comes from someone included in your Safe Senders and Recipients list or from senders in your shared address list. 

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Fig 8. Trust senders option
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