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The survey asked eight questions, plus a question asking
each respondent to choose a 'user type'.
Questions 5,7 and 8 were optional, giving respondents a chance to provide examples of how the Library has impacted on their work, additional services they would like, and to make general comments about library services.
Users were asked to provide their details if they wanted to be entered into the prize draw, or join our Library user group.
Q1. How often do you use the following library resources?
We asked respondents to indicate the frequency of use for each resource using the following options: more than weekly; weekly; monthly; occasionally; never.
- Study spaces
- Books
- Ebooks
- Print journals
- Electronic journals via library PCs
- Electronic journals remotely (e.g. at home)
- DVDs & CD-ROMs
- Enquiry service (e.g. in person, email, phone)
- Inter-library loans (books and articles from other libraries)
- Library catalogue
- Library facebook page
- Library twitter feed
- Current awareness service
- Online databases (e.g. PubMed, Web of Science)
- Library training courses
- Access to UCLH networked PC
- Access to UCL networked PC
- Access to UCL wifi
- Library printers
- Library photocopier
- Library website
- Patient information resources on the library website
Q2 For which purpose(s) have you used Library services and resources?
- Supporting individual patient care
- Developing clinical guidelines/pathways
- Service development
- Research project
- Preparing for delivering teaching/training
- Preparing strategy documents/presentations
- Career Development
- CPD
- Coursework materials
- Exam preparation
- Other
Q3. How satisfied are you with the services currently offered?
We asked respondents to select their level of satisfaction using the following options: excellent; good; satisfactory; needs improvement (or 'not applicable' if a service had not been used by the respondent). If they answered "needs improvement" for any of the below, they had the option to provide further details.
- Range of books
- Range of journals
- Range of DVDs and CD-ROMs
- Access to electronic books
- Access to electronic journals via Library PCs
- Access to electronic journals remotely
- Access to databases (e.g. MEDLINE, Web of Science)
- Inter-library loans
- Library catalogue
- Library website
- Helpfulness of staff
- Knowledge of staff
- Support for finding information
- Current awareness service
- Study space
- Library environment (lighting, heating, furniture etc)
- Library training sessions
- Number of computers available
- Access to UCL wireless network (eduroam)
- Opening hours
- Library presence in social media (e.g. twitter)
Q4. Which of the following should the Library focus on as a priority?
We asked respondents to select up to three options
- Physical computers
- Wireless
- Library opening hours
- Printed books
- Printed journals
- Electronic books
- Electronic journals
- DVDs and CD-ROMs
- Inter-library loan service (books and articles from other libraries)
- Literature searching services (searches conducted for users by Library staff)
- Providing a quiet study space
- Training sessions (for help using databases etc)
- One-to-one research support
- Social networking (e.g. the library on facebook, twitter etc)
- Patient information resources on Library website
- Other (this gave respondents an option to suggest their own priority area)
Q5 Are there any additional services which you would like to see?
Q6. How do you rate the Library service overall?
We asked respondents to grade the Library Service on a scale ranging from 'excellent' to 'needs improvement'. If they answered "needs improvement" for any of the below, they had the option to provide further details.