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The survey asked seven questions, plus a question asking each respondent to choose a 'user type'. The first four questions were mandatory, and the following three questions were optional, giving respondents a chance to write in more detail about the library services, giving examples of things they like or things they would like to change, and to make general comments about library services.
Q1. How often do you use the following library resources?
We asked respondents to indicate the frequency of use for each resource using the following options: more than weekly; weekly; monthly; occasionally; never.
- Study spaces (desks)
- Books
- Print journals
- UCL electronic journals via library PCs
- UCL electronic journals remotely (e.g. at home)
- NHS Athens journals via library PCs
- NHS Athens journals remotely (e.g. at home)
- DVDs & CD-ROMs
- Enquiry service
- Inter-library loans (books and articles from other libraries)
- Library catalogue
- Library facebook page
- Literature search service
- Current awareness service
- Online databases (e.g. PubMed, Web of Science)
- Library training courses
- General internet/IT access
- Library printers
- Library photocopier
- Patient information resources on the library website
Q2. How satisfied are you with the services currently offered?
We asked respondents to select their level of satisfaction using the following options: excellent; good; satisfactory; needs improvement (or 'not applicable' if a service had not been used by the respondent).
- Range of books
- Range of journals
- Range of DVDs and CD-ROMs
- Access to electronic books
- Access to electronic journals and databases
- Inter-library loans
- Library catalogue
- Library website
- Helpfulness of staff
- Knowledge of staff
- Support for finding information/answering questions
- Literature searching service
- Current awareness service
- Study space
- Library environment (lighting, heating, furniture etc)
- Library training sessions
- Number of computers available
- Opening hours
- Presence in social networking sites
Q3. Which of the following should the Library focus on as a priority?
We asked respondents to select up to three options
- IT equipment
- Library opening hours
- Printed books
- Printed journals
- Electronic books
- Electronic journals
- DVDs and CD-ROMs
- Inter-library loan service (books and articles from other libraries)
- Literature searching services
- Providing a quiet study space
- Training sessions (for help using databases etc)
- One-to-one research support
- Social networking (e.g. the library on facebook, twitter etc)
- Patient information resources
- Other (this gave respondents an option to suggest their own priority area)
Q4. How do you rate the Library service overall?
We asked respondents to grade the Library Service on a scale ranging from 'excellent' to 'needs improvement'
Three final optional questions
- Q5. Please give an example where the library service has had an impact on your work or has helped to improve patient care.
- Q6. Are there any ways in which the library service could be improved? Are there any services or resources that you would like to see?
- Q7. Are there any other comments you would like to make about the library