Change and Improvement


Frequently asked questions

Find answers to some frequently asked recruitment questions

How does the application process work

Applications are accepted via the UCL application portal. You application will be assessed on how well you evidence the essential and desirable criteria in the person specification – please ensure you carefully review and consider these before you submit your application.  

Find out more about the UCL application process

Where will the roles be based?

Roles in the Change and Improvement (C&I) team are considered hybid (part office based and part remote).   There is a team day at our in our office in Bloomsbury, London once a week, and then the expectation is that staff work remotely or come in on other days to meet the needs of their work. 

Can I work from home?

Yes, these roles are considered hybrid.  Hybrid colleagues are expected to be onsite between 20-80% of the time, depending on need.  The C&I team have a team day once a week which is mandatory and then the expectation is that staff will come in on other days to meet the needs of their work, some weeks this might mean they are in only once, others this might be 2 or 3 times.

Why would I want to work for UCL?

There are loads of great reasons to work for UCL.  Check out our Work at UCL pages to find out more about who we are and the benefits of working for us.

What are your working hours?

The standard UCL working week is 36.5 hours.  We work flexibly as a team with standard core hours of 10am to 4pm.

What is the change and improvement team?

Change and Improvement is here to support the UCL community improve services for the benefit of students and staff.

What are the opportunities for career development?

UCL offers a range of different active learning opportunities to develop your career.  We've developed career frameworks for professional services staff to support our people in matching their skills to roles and service areas.  We offer secondment opportunities and have a attracktive study assistance programme.

Why should I consider a career in education?

When you work at UCL you are part of something huge.  We change the world.  We hear, repeatedly from staff and colleagues that they are proud to work at UCL. Professional services staff are the backbone of the institution and in Change and Improvement you will have the opportunity to improve the services that staff and students receive.  UCL has been ‘disrupting thinking since 1826’.  We are proud of this and it isn’t just a catch phrase – it is part of our culture.  Working in Change and Improvement at UCL means you will be challenged and questioned.  You will need to be able to persuade people that we need to change how they do things and think about how to do things better.  

What will you pay me?

UCL offers staff competitive terms, conditions and benefits. These include development opportunities, a pension, health and wellbeing support, season ticket loans, discounts and a work-life balance