Change and Improvement


Business Analysis

Business Analysis enables change in an organisation by identifying problems or opportunities - analysing them and suggesting solutions.

What is Business Analysis?

Business Analysis examines an organisation’s processes, systems, and strategies to understand its current state, define its needs, determine areas for improvement and recommend solutions that deliver value to the institution.

What to expect from a BA

  • Facilitation – help with facilitating discussions, bringing people together and fostering collaboration, capturing and clarifying requirements to ensure shared understanding, guiding stakeholders through decision making.
  • Communication – ability to articulate ambiguous and complex problems and ideas, mapping them in ways that help visualisation and understanding of the overall context.
  • Problem solving – apply structured problem solving techniques to identify root causes and propose effective solutions; challenging ways of working and existing approaches; asking insightful questions; elicitation and analysis of user needs to ensure the solution aligns with stakeholder expectations.
  • Analytical thinking – analysing data / complex information, breaking it down into manageable components, helping draw logical conclusions to support decision making.

Business Analysis at UCL

The Business Analysis team are currently embedded within the ISD Change Portfolios and related Product Teams supporting UCL wide business areas.

The team is the Centre of Excellence for analysis approaches covering people, process and technology change.  We ensure that the needs and interests of stakeholders of all levels are represented within change initiatives and take responsibility for assuring that all requests are appropriately assessed, and desired outcomes and value delivered to the customer are clear.

List of ISD Change Portfolios and their Lead Business Analyst
ISD Change PortfolioLead Business Analyst


Fraser Burgess

Student Experience

Jeremy Tree

Research and Innovation

Joshua Edwards

Digital Research (ARC)

Daniel Beilby

Campus Experience

Tanya Tomic

People, Money and Insight

Reece Greene

Data Insight

Huw Charles

Business Analysis lifecycle

We support all stages of the Business Analysis lifecycle

Model of the Business Analysis Lifecyle

Business Analyst Capabilities

  • Agile working Investigation and problem analysis;
  • Feasibility assessment and business case development;
  • Business process improvements;
  • Requirements management;
  • Solution design & delivery;
  • Business acceptance testing;
  • Business change deployment.

Business Analyst role

  • Analyse and understand a business problem or opportunity;
  • Undertake research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data and technology;
  • Identify areas for improvement, explore feasible options, analyse the effects of change and define success measures;
  • Identify user and business needs to enable effective design, development and testing of services and business change;
  • Make decisions related to prioritisation and minimum viable product by using analysis led insights;
  • Ensure new products and services meet business and user needs, and are aligned with organisational goals;
  • Understand any business and policy constraints that need to be considered, and assess the implications collaborate with range users across ISD such as Delivery Managers; Product Owners; Change Managers; Architects; Service Owners;
  • Build close relationships with our business stakeholders.

Notable projects within UCL we have supported

  • TalentLink (recruitment)
  • AssessmentUCL
  • CRM
  • SITS modernisation
  • Application processing
  • Student ATR
  • MyCampus
  • CRM
  • Worktribe
  • Research Ethics Service Transformation

Business Analysis Toolkit

AnalysisDesign and Delivery
Idea on a pageUse cases
Options analysisRequirements document
Roadmap designUser stories
Stakeholder mapAcceptance criteria
Workshop facilitationBacklog management
Desktop researchWireframes; prototyping
Lean Business CaseKPIs
Gap analysisTest plans
Benefits realisation planTest scenarios
User journeysUser guides
Context diagramsSupport models
Business process modelling (AS IS & TO BE) 

Business Analysis Team

The BA team promote and maintain the standards of business analysis practice, develop the tools and capabilities, and coach and mentor our team members.

The team have a wide range of backgrounds and expertise: education, research, government, charity, finance, media, insurance.

Most of our analysts are fully BCS qualified with BCS International Diploma in Business Analysis with additional capabilities in Change Management, Agile; Six Sigma; Business Architecture and Data analysis.