How we work

Change and Improvement have developed six core ways of working which provide the focus of how we work

Championing and role modelling well managed change and improvement. Learning and adapting in a fast-paced, uncertain environment by working flexibly.
Designing, building and implementing innovative solutions that are straight forward and efficient
Embodying a 'one UCL' ethos working closely with teams across UCL to deliver a trusted and valued service
Being inclusive, diverse, honest and friendly, recruiting excellent people and supporting their growth
Delivering change and improvement incrementally using programmes and projects to support longer term transformation
Putting the user at the centre of our work, collaborating with staff and students to design and improve services which meet their needs