Example job roles: Research Computing Analysis, Senior Systems Analyst, Service Lead, IT Service Management
Level: Advanced
Experiences
Activities and responsibilities likely to be required when working at this level
- Software development and creating scripts
- Troubleshooting, triage and handling complex/escalated service requests
- Identifying operational risks
- Defining the required service state monitoring
- Providing technical and service leadership in a Product/Platform team
- Service operational management responsibility
- Involvement with procurement
- Liaising with a range of stakeholders at all levels (academic, professional services and students)
- Keeping abreast of technological advances
- Contributing to technical and service improvement roadmaps
- Queue management
- Approving technical changes
- Planning for technical changes
- Implementing changes
- Problem investigations
- Delivery of training
Personal and professional development
Development options to consider when working towards this level
Learning on the job
- Identifying processes for review and ensuring action is carried out
- Broader network and communication skills across a wide range within the organisation
- Engaging with and contributing to change management processes
- Develop awareness of domain best practice and sharing this across the team
- Develop an awareness of financial responsibilities
- Gain experience delivering new functionality/development possibly through a secondment or as part of a product/platform team.
Learning from others
- Interacting with other teams across the organisation, e.g. join a Community of Practice (CoP), IT manager’s forum
- Knowledge sharing
- Contributing towards service reviews
- Providing mentoring support to colleagues
Formal learning
- ITIL training;
- Formal learning on any of the relevant technologies dependent on the role
- Introduction to management training
- Recruitment training.
Transferable skills and competencies
UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.
Planning and organising
- Setting objectives
- Planning
- Managing time
- Managing resources
- Monitoring progress
Working with people
- Understanding others
- Adapting to the team
- Building team spirit
- Recognising and rewarding contributions
- Listening
- Consulting others
- Communicating proactively
- Showing tolerance and consideration
- Showing empathy
- Supporting others
- Caring for others
- Developing and communicating self-knowledge and insight
Deciding and initiating action
- Making decisions
- Taking responsibility
- Acting with Confidence
- Acting on own initiative
- Taking action
- Taking calculated risks
UCL Ways of Working
These describe expected behaviours in line with UCL culture and values. For Ways of Working indicators and steps to development please refer to the Ways of Working website.
“Career Pathway roles are indicative and are not intended to be a description of the role in terms of responsibilty and duties.
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