Learning and Development - grade 6

Experiences

Activities and responsibilities likely to be required when working at this level

• Providing administrative support to teams that provide training or learning opportunities (e.g. in HR/L&D/Depts).
• First point of contact to staff, participants, facilitators and other stakeholders in person and email.
• Recording and reporting on training evaluations and uptake for mandatory and non-mandatory training.
• Tracking and taking appropriate action where information is incomplete, escalating where necessary. 
• Coordinating and administering basic finance processes (e.g. raising agreed Purchase Orders and Inter Departmental Transfers (IDTs).
• Supporting the team with preparation for training events, (e.g. printing learning materials, meeting accessibility requests, organising rooms and providing joining instructions to delegates).
• Setting up training events on the day (e.g. meet and greet delegates, setting up room and IT, minute taking); post training follow up (e.g. evaluations). 
• Maintenance of L&D resources and materials, including ordering supplies as needed.

Personal and professional development

Development options to consider when working towards this level

On the job learning

• Event support such as volunteering to organise meetings and/or support training events, ideally using online tools (Doodle poll etc.).
• Working to gain a sound knowledge of organisational requirements around training and why training is important.
• Develop effective methods of understanding and actively promoting the importance of engaging with training requirements.
• Developing effective means of sign-posting training opportunities.
• Working with providers to deliver training programmes successfully.

Learning from others  

• Acting as a point of contact for event delegates; engage with a UCL community of practice in a relevant area.
• Proactively seek to engage with networking opportunities.
• Build up good working relationships with key HR contacts and a network of training specialists including facilitators and content developers. 
• Seek out an appropriate mentor, with support from your line manager.

Formal learning

• Attend Personal Effectiveness training; learn Microsoft Office packages.
• Explore LinkedIn Learning and other internal learning portfolios (e.g. Information Services Division (ISD) Digital education offering) to learn more about office packages or tools to support workload management.
• Familiarise self with planning tools such as Trello and Eventbrite.

* You may wish to explore the listed formal training themes / topics on LinkedIn Learning.

Transferable skills and competencies

UCL uses the Universal Competency Framework (UCF) to discuss transferable skills. Find out more details on the framework.

Planning and Orgnaising

• Setting objectives.
• Planning.
• Managing time.
• Managing resources.
• Monitoring progress.

Working with people

• Understanding others.
• Adapting to the team.
• Building team spirit.
• Recognising and rewarding contributions.
• Listening.
• Consulting others.
• Communicating proactively.
• Showing tolerance and consideration.
• Showing empathy.
• Supporting others.
• Caring for others.
• Developing and communicating self-knowledge and insight.

Following instructions and procedures

• Following directions.
• Following procedures.
• Time keeping and attending.
• Demonstrating commitment.
• Showing awareness of safety issues.
• Complying with legal obligations.

UCL Ways of Working

These describe expected behaviours in line with UCL culture and values.  For Ways of Working indicators and steps to development please refer to the Ways of Working website.